Westgate Turns Strip-side Gouging On Its Ear


Find out why I’m constantly fawning over Westgate Las Vegas…

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WestGate

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It’s worth noting that, since this article’s original publication nearly two years ago on another website, I have stayed numerous times at Westgate during non-peak/non-convention periods. During those visits, the gates were conveniently open..and so were the opportunities for free (and hassle-free) parking without even the need for ticket validation or a room key. Apparently the resort is enforcing controlled access only when the situation demands it…to enhance the experience of their own guests.

The following section, although a re-publishing, has been updated and revised with current information.

Ever since MGM Resorts instituted a complex and ever-rising parking charge at their Strip properties, it was only a matter of time before others like Caesars properties, Cosmopolitan and Wynn/Encore followed suit (let’s call it “resort fee deja vu”). But while these insulting fees basically stick it to everyone (excluding certain levels of play and resort-branded credit card holders), Westgate Las Vegas has a parking policy to protect and reward their guests.

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That statement might initially sound like the infamous public-relations nonsense issued by Caesars Entertainment Corporation when they instituted resort fees “because the public demanded them.” Not so at Westgate, where the intent is clearly to ensure that their lots aren’t being jammed by drivers who are actually heading elsewhere.

You see, Westgate Las Vegas is in the sticky position of being both 1) adjacent to a convention center that charges hefty parking fees, and 2) located on a monorail line that takes riders all the way to MGM Grand and other properties along the way that now charge parking fees.

When I met with reps from the Westgate marketing team a while back, the subject of parking policies came up. Rumors had been swirling about MGM’s plans and Westgate was already considering their options to address the ramifications.

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Soon after, both my friend (photographer Greg C.) and I separately discovered that the multi-story garages and open-air lots had been secured. Automated ticketing kiosks had been installed and a ten-dollar daily fee was now in effect.

But….this is important….the fee was reimbursable for hotel guests, restaurant diners, attendees to Westgate shows and those who come to visit the casino and sports book.

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The “To Serve You Better” double-talk that’s usually issued in these situations is actually genuine here. Westgate patrons won’t have to be concerned that conventioneers and monorail riders are using up the available parking spaces.

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Signs are liberally posted throughout Westgate to show where to get your ticket validated. Naturally, you’ll need to present your dining/show ticket/betting receipt/player’s card as proof of your patronage.

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Then you simply insert that validated ticket into the automated exit gate at the lots and garages. Hotel guests have it even simpler, as their room key operates the exit gates as well.

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In addition, Westgate charges $20 to utilize their valet service during events and conventions, especially those at the adjacent Las Vegas Convention Center. But once again, this fee is reimbursed for hotel guests.

While walking the property to photograph the lots, gates and kiosks, I noticed several circumstances where cars approached the gates, read the new policy signage, then backed out and left. This is only conjecture, but I have to assume that these persons weren’t actually Westgate customers, meaning the intent of the fees is working.

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If this program turns out to be successful, perhaps we can eventually expect other resorts in similar situations (think Tropicana, Venetian/Palazzo and Treasure Island) to try their hand at customer-friendly parking programs. And once again, this could work in their favor to take on the money-grubbing bigger chains.

The policies and practices in Las Vegas are ever-evolving…and they’re rarely designed to truly improve the Vegas visitor’s experience. So, while MGM and copycat properties are using parking fees as a blatant cash grab, more guest-friendly resorts will be protecting their own.

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That’s why I’ll be booking more stays at Westgate. You should consider them, too.

Follow this link for a current list of Westgate Las Vegas discounted room rates, packages and promotional specials.

 

Photos: Sammasseur

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Is Sin City Determined To Drive You Away?


Asking the tough question that’s probably on lots of minds…

UPDATE #2: This week at SLS’s The Sayer’s Club, I ordered three small vodka/tonics from a cocktail waitress. What should have been served was “well liquor” was charged as top-shelf (big difference in price) and came with a request to tip TWO individuals. I added 15% to the base charge and didn’t dispute the bill (if well liquor is not available, it is the responsibility of the server to state “We carry ______ brands only, is that okay?”. Nevertheless, speak with your wallet and refuse to patronize establishments that knowingly gouge their patrons.

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UPDATE: This Saturday, after attending the Black and White fundraiser at Mandalay Bay, I stopped at Dick’s Last Resort inside Excalibur for a quick bite…and to get re-hydrated.

Being charged $33.98 for an appetizer and salad was bad enough…but I was also slapped with an insulting fee for the glass of water that I asked for. Yes, it’s only 75 cents. But if you don’t see what this means for the future of Vegas tourism, you need to read on.

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That makes this article as timely as ever. Blatant gouging of guests will continue and grow worse as long as Vegas visitors shrug it off. MGM Resorts is at the forefront of this practice. Speak with your wallet and refuse to be ripped off. 

Back in 2016, while editing a guest writer’s article about the de-theming of Luxor Hotel Casino for another website, I felt a long-brewing flame inside me suddenly become a flash fire. The article reminded me of all the things I fell in love with that Vegas was so intent on removing. I felt the need to rant about the path that Sin City has headed down. This is the result of that emotional rush.

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   “Has anyone seen those talking camels?”...                       

Since beginning my own Vegas addiction in 2005, I’ve helplessly watched as some of my favorite attractions have been yanked out and tossed into that box labeled “When Vegas Was Better”. They include SPEED, the roller coaster at Sahara, the HIGH ROLLER ride atop the Stratosphere (their own roller coaster, not that slow-moving LINQ observation wheel), MGM Grand‘s Lion Habitat and the indoor white tiger pool at Mirage.

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          Rio’s “Show In The Sky” was scaled way back and ultimately removed…

Then there are the gorgeous exterior fountains at Paris and Monte Carlo, the lobby aquarium at Mandalay BayRio’s legendary Show In The Sky, moving statues and costumed Roman gladiators strolling around Caesars Palace …and on and on.

With rumors swirling of both Luxor and Excalibur getting another strip-down, that guest writer’s article really hit home. It prompted me to finally vocalize something that I’m convinced is on lots of other readers’ minds.

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         The Linq Hotel – from dump to overpriced eyesore in the name of progress…

Not only have the attractions and free shows been ripped out, but the campiness and fun of hotel themes have been chiseled away ad nauseam. Sure, Imperial Palace was a flophouse. But it was also extremely affordable, had a unified faux-Asian charm…and those unforgettable Dealertainers. Now we have The Linq – a stupidly-named, generic exercise in blandness stocked with Ikea-grade furniture, glaringly-bright interiors and a hideous exterior paint job that defies explanation.

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                                                   Sorry, SLS, but I prefer this…

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                                                                    …to this…

In an alternate universe, Imperial Palace regulars might have moved down to Bill’s Gambling Hall or up the Strip to Sahara to get their affordable room and themed surroundings. But not in THIS reality, where Sahara’s Moroccan stylings were jettisoned in favor of white-on-white at the absurdly-overpriced SLS (three letters that represent nothing, really).

Remember the Victorian-era rich woods, stained glass and gorgeous chandeliers at Bill’s Gambling Hall (originally Barbary Coast)? That stylish little hotel got put on a salt-free diet of beige, blandness and more beige. It was refitted and renamed the meaningless Cromwell a few years ago (who exactly is Cromwell…a stuffy old butler?).

Bye-bye, Victorian Rooms $4.99 steak and eggs…hello to Giada and $60.00 for a 7-oz filet. I’m sure that Giada’s dental work didn’t come cheaply, but should you have to pay for it?

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                                           $36.00 for ravioli…just because I can…

There was once a time when guests arriving at Paris were greeted with quaint French phrases. Those arriving at Luxor could take a Nile riverboat to their inclinator (an angular elevator in the pyramid). Treasure Island was alive with buccaneers and a swashbuckling outdoor show.

The mirage-themed….er, Mirage was lined with bamboo accents and staff members wore tropical shirts (the volcano erupted way more frequently, too). Now the only thing that really sets these hotels apart from one another is the amount of their respective mandatory fees.

The fact that this trend continues could mean two things from where I stand. Either people don’t really care, or the powers that be aren’t concerned with what you want. When you poke around the internet and read things like “I’m done with Vegas. I can visit shopping malls at home and gamble at my local casino without being ripped off for everything”, you have to ask yourself who is right.

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                      These prices are long gone…and so is the restaurant itself…

I still love Vegas, enough to visit at least twice a month. But you can believe that my spending habits, entertainment choices and lodging selections have been altered dramatically. At first, it was a retreat into the Downtown area. where hotels and restaurants were much cheaper, parking was free and resort fees where unheard-of. Then Fremont Street and the surrounding area got bit by the same dollar-sucking bug.

These days, the ancient and crumbling Golden Gate Hotel tacks on an additional $20 per day to your bill (for nothing, really). Mermaids and the 99-cent hot dog are both gone. Parking meters line the city streets, gates block your entrance into hotel garages until you pay up, and the Gold Spike‘s $5.99 Prime Rib special will set you back $37 at Oscars (and side dishes are no longer part of the meal, by the way).

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                Those talking statues have left Caesars Palace for parts unknown…

After Downtown and the Strip both nickeled-and-dimed me to the point of defeat, I scoured the outlying areas in search of new haunts. And what did I find? Themes! Value! Free attractions! Yes, they’re still out there, waiting for you die-hards to discover. There really aren’t many remaining, and even the resorts that offer these beloved relics of yesterday’s Vegas have been affected by money-grubbing, albeit to a much lesser extent.

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                            Eastside Cannery – new, gorgeous, affordable…

We’re talking the likes of Sam’s Town (excellent cheap Firelight Buffet and lovely Mystic Falls attraction and show) and Eastside Cannery…one of my favorite Vegas hotels with no resort fees until very recently, extremely reasonable rates, free Wi-Fi and Strip-quality rooms on Boulder Highway.

Stations Casinos dot the entire valley, each one offering a different personality with plenty of attractions and dining options that won’t break the bank. They’ve also taken ownership of the faltering Palms Casino west of the Strip. My favorite of their value-geared locations is Texas Station for its atmosphere, cheap dining and movie theaters.

Palace Station, which is currently undergoing a major renovation, is my go-to for Feast Buffet. There, weekday dinners are only $10.99 and breakfast is $7.99 Monday-Saturday. Sunday brunch is $11.99 vs. $23.49 at Excalibur and $25.99 at Mandalay Bay, making it totally worth the drive for quality basics. And parking is still free…as it SHOULD  be.

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     Serene Hotel on E. Harmon Ave. offers a nice alternative to Strip gouging…

Let’s not forget the wide array of smaller boutique hotels, like SereneArtisan, aging Royal Resort and Tuscany Suites that offer a lot more style and personality than the Aria “office complex” ever could. Unfortunately, most of these have tacked on mandatory fees like their Strip counterparts, but are far less expensive overall than the big boys. And you won’t have to stand in line and be subjected to a pat-down just to take a dip in the pool.

It’s no secret that Vegas casinos have seen a drop in revenue, resulting in actions to make up that money elsewhere. Bottle service, admission fees, higher show prices, fewer free drinks for casino players, rationed complimentary cocktails using less alcohol and cheaper spirits, cutbacks on Player’s Club rewards. Maybe if they never rolled out the universally-hated 6:5 Blackjack odds, a bottle of water wouldn’t cost seven dollars?

I know that there are those of you out there, reading this now, who say “Things change. Vegas moves forward. The days of old Vegas are over”. To you I respond “That’s true if you accept it”. But why have we as a collective group of Vegas-goers allowed this to happen?

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                                 Sorry, Holly…we’re not buying into your lies…

Can you really state, with total honesty, that it’s fair for this city to tack on Resort Fees, Parking Fees, Energy Surcharges, Live Entertainment Taxes, Customer Facility Charges, Concession Recovery Fees, Concession and Franchise Fees, Room Preference Fees, Telephone Call Convenience Fees, Ticket Convenience Fees, Credit Card Usage Fees, Live Reservation Operator Surcharges, Early Check-in Fees, In-room Safe Usage Fees…and many more…to your visit?

How soon before they install machines to collect quarters before you can use the casino restroom? When I was a writer for VegasChatter, we learned that some restaurants were starting to tack on an extra charge to serve you a glass of tap water along with your meal. Yes, tap water! Of course, their response was the typical “to serve our customers better” nonsense.

Isn’t it outrageous to you that free in-room coffeemakers, continental breakfast and wireless internet (things that are standard in just about every basic motel around the nation) are not provided in Las Vegas? Apparently not, because thousands of people shrug it off every day.

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Stratosphere has attempted to counteract “Today’s Vegas” with an ad campaign that has wonderful intentions. Called “Take Vegas Back“, Stratosphere is running commercials and filling the city with billboards and print ads. They plead for a return to the days when average Joes and Janes could enjoy themselves in Sin City without having to be super-rich or super-gorgeous. Too bad the hotel itself is a bit hypocritical by charging a $32.99 plus tax Daily Resort Fee…and a bacon double-cheeseburger is $15.99 in their casual Roxy’s Diner.

Once this city is completely consumed by blandness, fraudulent extortion charges, soaring prices and declining customer service, this writer may reach the point where Vegas becomes the rare once-a-year destination. After all, there are plenty of other places to visit where you can get bang for your buck. You know…like Vegas USED to be.

It doesn’t have to be this way, though. Things could revert if we stopped being so docile towards this nonsense and actually spoke out/fought back/refused to go along. Perhaps we’re seeing signs of this already, at least in regards to MGM’s parking fees, where rumors of show closings and dramatically-dropping retail sales quickly surfaced.

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                 HEXX and Budweiser Beer Park – two levels of scamming…

Why stop there? Let the hoteliers, restaurateurs and politicians know that you’ve had enough. Scott Roeben of VitalVegas.com put it beautifully when he exposed the CNF Concession and Franchise Fee at HEXX, Budweiser Beer ParkCabo Wabo Cantina, Senor Frogs and others:

Vegas visitors have long bemoaned the fact hotels charge resort fees, but Cabo Wabo Cantina and a few other Strip restaurants charge this concession fee, and it’s far worse than a resort fee because you get nothing whatsoever for it. It’s just a fee tacked onto your bill.

The CNF charge is, in fact, worse than a resort fee, because guests typically don’t learn about the gratuitous fee until their bill arrives, when it’s too late to choose another restaurant.

Adding to the outrage of the CNF charge is the fact it’s added to your bill before the sales tax is calculated, so you’re paying tax on a tax.

What can you do if you’re presented with a bill that includes a CNF charge you didn’t know about? Refuse to pay it. Talk to a manager, demand the charge be reversed and raise holy hell. Tell everyone you know to stay away. E-mail. Tweet. Comment on Facebook. Rant. Rail. Fight back.

Let these venues know we’re mad as hell and we’re not going to take it in the cornhole anymore.

Scott has also gone on camera and used his site to expose other customer-gouging practices, particularly at MGM Resorts.

And then there’s Branden Powers, the man behind Golden Tiki and the new Evel Pie pizza joint in Downtown, who wrote this beautiful treatise on the “old ways” for Las Vegas Review Journal:

Because of my history with this great city, I want to make sure that its past is not forgotten. We need more Las Vegas. Nightclubs, arenas and professional sports teams are all great. But we need places where people can go talk to each other, share a cocktail and dine on a great steak while watching a classic performer.

People want to experience the Las Vegas of yesteryear because they love its history as much as I do. We need to make sure that is protected. Our history like all things in the desert is slowly evaporating. We never should have lost JUBILEE, the last classic showgirl revue. We should have rallied around it, supported it and funded it as a community.

It’s important that places like The Golden SteerFrankie’s Tiki RoomCasa Di AmoreHugo’s Cellar and The Peppermill Lounge, just to name a few, live on.

I intend to carry the torch and not only protect our legacy but also rebuild it anew with places like The Golden Tiki that seem as if they’ve always been there. Las Vegas Review Journal, August 12, 2016

If more folks had the fortitude of Scott Roeben and Branden Powers, Las Vegas could actually return to the days of being affordable. And it would be lots more fun than it already is.

This article previously appeared on another website in a different form.

Photos: Sammasseur, Stratosphere.com, Caesars.com. Excerpts used by permission of Scott Roeben and Branden Powers