Hanging By A Thread – Sin City’s Huge Entertainment Dilemma


Fuerza Bruta’s shocking failure suggests a troubling future for large-scale productions….

Several years ago I penned a two-parter for Vegas Chatter entitled “Four Walls and a Dream”. In it I explored the difficulties involved in launching a new show in today’s corporation-run Vegas. Gone are the days when casinos supported their own entertainment. It’s up to productions themselves to “pay the rent” via an arrangement known as four-walling. And that quite simply is why most new shows are gone before you’ve ever even heard of them.

mo_jeffcivillico_featim_9212015

That article was inspired by Jeff Civillico, a dynamic young entertainer whose star was already on the rise. His “Comedy In Action” afternoon show at Linq Hotel (then known somewhat absurdly as The Quad) was working hard to make a name for itself. Yet the resort where he rented showroom space had little interest in helping “Comedy In Action” to succeed.

Civillico was on the hook not only for the room and production costs, but also for supplying the advertising materials to display around the property. Yet Jeff had little control over where they’d be displayed….if at all. I’m not sure if he ever worked out his issues with parent company Caesars Entertainment, but Comedy in Action still performs once a week at Paris Hotel Casino.

I learned a lot about the current state of Vegas entertainment while researching that piece. There was plenty of response from performers, producers, directors and public relations people when it ran, too. But after the shocking announcement that Fuerza Bruta would be shuttering only four weeks into a six-month stint, I realized two valuable facts:

  1.  There is no magic formula to ensure that a show will be a hit.
  2.  The current state of Vegas entertainment is more volatile than ever before.

If you haven’t heard of Fuerza Bruta, then congratulations. I’ll pretend to make a check-mark in the air and we can continue on down the list. But first, allow me to say that less than one week ago in my rave review for Fuerza Bruta for BestOfVegas.com, I called it a “Sin City game changer”. I also inaccurately claimed that it was “poised to redefine entertainment on the Strip”. Oh, my… (click HERE to read the original review).

 

 

Just after I’d sent the piece off to the editor, I received an email from Fuerza Bruta’s public relations firm regarding the Vegas run.

FUERZA BRUTA will perform its final show at Excalibur Hotel & Casino on Sunday, April 7, 2019. The acclaimed production, which has been seen by more than six million spectators in more than 34 countries and 58 cities since its launch in 2003, will continue to impress audiences from around the world as it prepares to make the move from Las Vegas to MGM Cotai in Macau in June 2019.
Tickets for the remaining Las Vegas performances of FUERZA BRUTA are now on sale and available at any MGM Resorts International box office, online at Excalibur.com or by calling (702) 597-7600. Refunds for tickets purchased for shows at Excalibur after April 7 will be available at the point of purchase.

It took awhile for the shock of this announcement to subside. I could have been embarrassed that I’d been so far off in my predictions. Instead I was angry that the so-called “City of Entertainment” had chewed up and spit out yet another piece of great entertainment.

 

 

All but one of my friends who had seen the show were absolutely dazzled by the balls-to-the-walls audacity of it. During three separate viewings, I’d stood alongside (and chatted afterwards with) cast members from shows like Chippendales, Le Reve, Zumanity and Donny & Marie. They’d come as I had to see if the enthusiastic pre-opening buzz was deserved. And every one of them was delirious, if not downright envious, of the incredible visuals and creative sequences that Fuerza Bruta was able to pull off inside a tent erected on a parking lot.

20190407_220502

That positive word-of-mouth alone should have been enough to bolster tickets sales. If performers from some of the top shows in Vegas loved it, then it was a must-see, right? Not so fast. Depending on who you ask, it turns out that paid tickets for the show were averaging 50-80 sales per performance with the rest comped (freebies). But if all of those people love it, then they’ll recommend it to friends and attendance will build, right? Well, that would take time….which the powers that be weren’t about to grant.

20190403_183348

Fuerza Bruta was located just outside of Excalibur, which is owned by MGM Resorts. MGM runs nearly half of the major resorts on the Strip. So why weren’t they supplying the capital to help fund operations and allow for attendance of this remarkable show to grow? Four-walling, of course! If Fuerza Bruta failed, all Excalibur would have to do is pull down the advertisements and sweep away any remaining evidence of where the tent had been.

20190403_192020

Realizing that readers and friends who’d planned on seeing the show would never get that opportunity to do so made me angry. I took to social media to vent my frustrations. “What the Hell is wrong with Vegas? Nothing worthwhile stands a chance anymore!”

20190403_194932

Well, thank goodness for the reach of Facebook and Twitter, because my steam-valve post brought out lots of sensible responses from performers in and around the Strip. Mike Hammer of Mike Hammer Comedy Magic at Four Queens was the first to chime in:

You can blame it on this city all you want but they didn’t understand the fundamentals of running a show in this town. It comes down to poor marketing strategy. First of all the show has a name that is not memorable. I live here and can’t even pronounce the name. No way most people from the Midwest are even going to know what the show is. Also, it’s pretty hard to sell a show when you can’t even describe it. Everyone I know that has seen it, including has never described it in one sentence. They didn’t even leave enough time to build up a buzz.

Bad timing of when they opened too. Slower time of the year with March madness and spring break. Again, this a producers decision. They weren’t even selling 50 tickets so how can you blame it on this city?

Again, people that don’t get the VEGAS market. If they didn’t plan enough money to survive six months of marketing, they just were not ready. I wish the best of luck elsewhere where they know what they’re doing. I love VEGAS and it’s been a home to me for 16 years. I’ve seen shows come and go and most of the time it’s the producers or management fault.

20190403_200113

Enoch Augustus Scott, host of long-running hit Zombie Burlesque at Planet Hollywood’s V Theater also took exception to my finger-pointing at Vegas:

There are a million possible reasons besides fat Americans to account for this. Injury. Bad accounting. Or it could be the standing up. People stand and walk around Las Vegas all day along. Sometimes the only chance they get to sit is dinner or a show. Also the Las Vegas show demo skews older. Also people from all over the world come to Vegas. Cirque has been able to grow as big as they are by catering to and attracting an international market base. So you really can’t blame fat Americans on a show not running. Clearly the producers did not understand the landscape or have enough capital to go the 6 months. Happens all the time. Producers come here with a hope and dream and without a business plan or the necessary investment to run a show long enough for it to become a success. It is poor craftsman who blames his tools and even poorer performer who blames his audience. Literally.

While I agree on much of what Enoch says, he also had added “It was always meant to be a limited run. Calm down everybody.” Correct, but that limited run was for six months with the hope of an extension. Four weeks was clearly a failure with deeper implications.

 

See, that’s the problem with having so many choices in one city. Without brand recognition, a famous headliner or a simple-to-explain concept, your middle-American Vegas visitors just won’t make the time for it. Hence we’re inundated with magic shows, impersonators, topless revues and lots of “Circus Day Solay”.

20190403_193316

It’s interesting to note that Fuerza Bruta played in New York City from 2007 through 2016. That’s over 3,000 performances! But we’re talking about an entirely different demographic over there. Visitors to NYC book their tickets to Broadway hits months…and sometimes a year or more…in advance. They’re also a more sophisticated crowd that makes Broadway entertainment part of an elegant evening that includes fine dining while wearing tasteful and carefully-selected outfits.

2y08t9

But in Las Vegas we’ve got 1) no backing from the host hotels, 2) no opportunity to build brand awareness….and 3) a group of visitors not exactly looking for high art to go along with their yard-long daiquiris.

I went poking around other social media outlets to see how people were reacting to the news of Fuerza Bruta’s sudden shuttering. Always-reliable VitalVegas.com had quickly published an article announcing the closure, and it was a comment from reader ExVegasLocal that caught my eye:

I was “this close” to buying tickets to see Fuerza Bruta for an upcoming trip. It looked like a really cool show, but I was on the fence because I wasn’t sure I wanted to be jostled in a crowd from one side of the room to the other for an hour. In the end, I decided not to bite.

No matter what Vegas thinks about itself, it’s not really that forward thinking/avant garde. Neither are its visitors. Hence the constant replication of one thing that works until it’s completely overdone. Another Cirque show/night club with one syllable name/shopping arcade in front of a hotel/pool party/CVS pharmacy anyone? Now that’s more like it.

Vin A., one of The Bronx Wanderers, had a humorous reaction to my post…one that was also deeply insightful:

Well THAT was obnoxiously fast 😢 i didn’t even get to see the freaking thing! Wtf? Need a low low overhead to survive out here. Why all the one man shows live on forever and a few small cast things barely squeak by. It’s tough as hell out here. You play here for the prestige, and you tour for the money that carries you through your losses out here. That’s the future.

Raja Rahman of the musical magic duo Jarrett and Raja added his own thoughts to the situation:

It’s never about the quality of the show. It’s the $$$ behind it. Ugh. The cycle continues. After our experience, I’m convinced this business model is crap. Any business needs time to ramp up.

“Our experience” no doubt refers to the troubles Jarrett and Raja encountered at various showrooms throughout the city. They’ve had to deal with four-wall scenarios and abrupt closures at downtown’s Plaza Hotel, Hooters Casino and Stratosphere. Even though these gentlemen are residents of Las Vegas, they often find it sensible and more lucrative just to take their talents on the road.

Actually, it’s a pretty common thing for Vegas shows to go on tours. And often they never return. A few years ago I shadowed a production as it searched for a suitable venue on the Strip. After months of meetings and hassles, they decided on a major casino with a troubled showroom history. Sadly, their production would just be another casualty in a long list at the historic south-Strip hotel.

An opening date was chosen, tickets were sold, sets were constructed and advertisements went up throughout the casino and outside. But after being frustrated by resistance and lack of support from the hotel’s regime, the producers abruptly decided to throw up their hands, walk out the door and take the show on the road without doing a Vegas residency.

It makes no sense. It’s like they don’t want you here. Why should I put up money and then fight with the people who I’m paying rent to? After all that, if I’m lucky I’ll sell two hundred tickets a night in Las Vegas. We could take this show to other places where entertainment like this isn’t available and sell out two THOUSAND seats a night. And those places roll out the red carpet for us.

And that’s exactly what he did. A show designed for the Vegas Strip had to leave the city in order to survive. And the showroom they walked away from still remains empty two years later.

It doesn’t have to be that way, but greed always puts short-term profit ahead of long-term goals. Let’s use BAZ as an example. That innovative musical was brought to Mandalay Bay from Los Angeles by none other than Cirque du Soleil. The launch occurred during an awkward time frame in which ownership and business models at Cirque were being radically altered. Cirque abandoned BAZ in no time and without their support it closed after only six weeks.

26166900_10215188837619979_3142459902754377671_n.jpg

      BAZ was the perfect blend of sass, class and contemporary pop culture…

That’s when the Sands Corporation stepped in. Recognizing the many benefits of having a fantastic and unusual show on their property, they forked over the money to retro-fit the Palazzo Theater and supported BAZ’s run for two years. BAZ was never going to be a huge hit, but it was a prestigious project that brought a great deal of class and pride to the Venetian/Palazzo family.

So on one side we’ve got performers stating from personal experience that the four-wall business model doesn’t work. And on the other we’ve got these huge corporations that just don’t care. Working within the confines of the current system, what can be done to help a show succeed?

Well, if there was an answer to that, then at least a few of the dozens of shows that died in 2017 and 2018 might still be around. And that theoretical answer still wouldn’t apply to an existing property like Fuerza Bruta. So should it have been the responsibility of the PR firm to suggest “Hey, your show isn’t going to work here without a bit of overhaul”? Unlikely….they’re a third-party agency being hired by the show to spread awareness and buzz….nothing more. And who tells their boss on the first day that people might not even want their product?

Besides, public relations firms work mostly within the industry, reaching out to people like yours truly and much larger outlets such as TV networks, magazines and newspapers. They can tailor an existing ad campaign to make it Vegas-centric, but a risky top-to-bottom re-do for one stop of a tour? Not gonna happen…and we’ve already decided that there’s no magic formula for success, so why even try to change what’s worked everywhere else on the planet?

Should the PR firm have at least suggested a name revision for the show? Again, that would have understandably been met with resistance from a product that’s already a worldwide brand. And yet, a temporary re-naming to “Fuerza Bruta – Brute Force” might have eliminated some confusion and put a few more arses in those non-existent seats. Even the wise folks at Wynn eventually decided after several years to officially change the name of  Le Reve to “Le Reve – The Dream”. Because, you know, French is hard!

So just how much is in a name? Maybe the folks at the Strat should be asking that question right about now. No doubt they are sweating, because their delayed-delayed-delayed tent show Celestia, which was supposed to open on January 30th, is suddenly looking at an even more troubled future.

Celestia, now set for a May 1st debut (even though tickets are still not up for sale), may have an edge over Fuerza Bruta simply because it’s a show created specifically for Vegas. But we can justifiably counteract that advantage with the simple fact that it’s way at the troubled north end of the Strip and not the heavily-traveled Excalibur/MGM Grand/Tropicana/New York NY intersection where F.B. failed.

Celestia can also boast having some Cirque du Soleil DNA in its genes….and a few years ago that might have mattered. But now it’s time to recognize something really scary: Cirque du Soleil is facing genuine trouble here in Las Vegas. I’ve been told by people behind the scenes that MGM Resorts is quietly preparing to shut down all of their Cirque shows by the end of 2020.

Screenshot 2019-04-08 at 5.09.56 AM

                             It’s my blog, I’ll be dramatic if I want to be…

While that might sound like absurd conjecture, there is plenty of evidence to back this rumor up. For one, huge productions like KA, ZUMANITY and Beatles LOVE are now advertising on Groupon. Yes, Groupon…the place where you go to buy discount Botox treatments and personalized make-up bags.

 

 

In my Vegas Chatter days, Groupon was a clear indicator that a Vegas attraction was struggling badly and would soon be gone. If you don’t believe me try to visit Eli Roth’s GORETORIUM. That’s not always the case anymore, but with must-see shows like LOVE, it’s an embarrassing way to put butts in seats.

IMAG2882

IMAG2884

Hundreds of empty seats during a Friday performance of Cirque’s “Beatles LOVE” 

I recently attended a Friday-night performance of LOVE and was shocked that the massive auditorium was perhaps 40 percent filled. Hundreds upon hundreds of empty seats. And that’s apparently been the case for most of the Cirque shows for awhile now.

Vital Vegas stated in May of last year that Cirque’s 2017 capacity had been running at around 50 percent. With the removal of free parking to Nevada residents and a continued drop in tourism, that number would look even bleaker in the first quarter of 2019.

MGM Resorts numbers bear out rumors Cirque shows running at 50-60% capacity in Vegas: 3.6 million Cirque tickets sold in 2017, 9,890/week avg. per show. At 10 shows per week, that’s 989 sold with avg. capacity of 1,700.

Vital Vegas was also one of the first to report that Cirque Vegas was undergoing huge layoffs behind the scenes as part of a massive cost-cutting measure:

As they say in show business, “Holy crap!” Cirque du Soleil has reportedly informed all their Las Vegas shows (excluding “Mystere”) all department heads (lighting, sound, wardrobe, etc.) will be let go Apr. 17.

7:19 PM – 23 Mar 2019

He followed that up with an even more troubling tweet:

Hearing at least one well-known Cirque variety act was spotted auditioning at another (non-Cirque) show in town, presumably due to safety concerns related to Cirque layoffs.

12:48 PM – 31 Mar 2019

So, department heads have been axed, individual shows are being consolidated under one umbrella and performers are supposedly jumping ship to save their own skins. Does that sound like Cirque du Soleil will be around much longer to you?

In November I visited the Vegas Cirque du Soleil headquarters for a profile on Kim Scott, their Senior Manager of Sourcing and Partnerships. In her twelve years with the company, Scott had spearheaded shows like KA, Beatles LOVE and Criss Angel Believe.

During the interview, Kim had proudly spoken about being “responsible for maintaining our position in the industry as a leader in live entertainment safety standards, and position(ing) Cirque du Soleil as an employer of choice.” Yet one week after the article was published, Ms. Scott notified me that she was leaving Cirque to start her own consulting firm. I was astonished…and a little concerned.

Scott had also mentioned at the time that Cirque was busy creating a new show for Luxor in the theater vacated by Criss Angel’s Mindfreak. Raise your hand if you’ve heard anything about that one….I certainly haven’t.

_105010978_f15ffb18-4a7e-49d7-9e93-7f3a289d12be.jpg

          Wanna go gaga over Gaga? It’ll set you back about a grand….

If a major brand like Cirque is struggling, new shows can’t afford to open and dozens of existing productions have disappeared, what will the future of Las Vegas entertainment look like? I have three answers: pricey headliner residencies, sports teams and celebrity DJ’s.

Marshmellow-2

       This….person…was just hired by Palms Resort to the tune of $60 million…

I don’t think anyone’s unaware of the Golden Knights or the new Raiders stadium. And who isn’t buzzing about Lady Gaga‘s two new shows at Park MGM Theater? Katy Perry, Janet Jackson, Christina Aguilera, Aerosmith and more are settling in for extended gigs. Throw in Marshmello/Calvin Harris and their ilk for the club kids and that’ll probably cover nearly every major kind of entertainment in the city.

55591758_10218918594581572_7227542528730333184_n

           1.8 billion dollars is the projected cost of the new Raiders stadium…

Oh, those little one-man shows will probably survive. And the strippers most likely will never run out of poles to swing from. But for productions shows, you’ll just have to head Downtown to the Smith Center. That venue for the performing arts will continue to host nationwide touring productions for short-term runs. Las Vegas will just be another stop on the schedule…no longer unique.

20190407_225152.jpg

               “Closed. Refunds will be available at the point of purchase.”

Clips and photos by Sam Novak. Except for a few from…wherever….

 

 

 

 

 

Advertisements

Westgate Turns Strip-side Gouging On Its Ear


Find out why I’m constantly fawning over Westgate Las Vegas…

0113161435

WestGate

0114161711a

It’s worth noting that, since this article’s original publication nearly two years ago on another website, I have stayed numerous times at Westgate during non-peak/non-convention periods. During those visits, the gates were conveniently open..and so were the opportunities for free (and hassle-free) parking without even the need for ticket validation or a room key. Apparently the resort is enforcing controlled access only when the situation demands it…to enhance the experience of their own guests.

The following section, although a re-publishing, has been updated and revised with current information.

Ever since MGM Resorts instituted a complex and ever-rising parking charge at their Strip properties, it was only a matter of time before others like Caesars properties, Cosmopolitan and Wynn/Encore followed suit (let’s call it “resort fee deja vu”). But while these insulting fees basically stick it to everyone (excluding certain levels of play and resort-branded credit card holders), Westgate Las Vegas has a parking policy to protect and reward their guests.

Fees3.jpg

That statement might initially sound like the infamous public-relations nonsense issued by Caesars Entertainment Corporation when they instituted resort fees “because the public demanded them.” Not so at Westgate, where the intent is clearly to ensure that their lots aren’t being jammed by drivers who are actually heading elsewhere.

You see, Westgate Las Vegas is in the sticky position of being both 1) adjacent to a convention center that charges hefty parking fees, and 2) located on a monorail line that takes riders all the way to MGM Grand and other properties along the way that now charge parking fees.

When I met with reps from the Westgate marketing team a while back, the subject of parking policies came up. Rumors had been swirling about MGM’s plans and Westgate was already considering their options to address the ramifications.

Fees2

Soon after, both my friend (photographer Greg C.) and I separately discovered that the multi-story garages and open-air lots had been secured. Automated ticketing kiosks had been installed and a ten-dollar daily fee was now in effect.

But….this is important….the fee was reimbursable for hotel guests, restaurant diners, attendees to Westgate shows and those who come to visit the casino and sports book.

Fees4

The “To Serve You Better” double-talk that’s usually issued in these situations is actually genuine here. Westgate patrons won’t have to be concerned that conventioneers and monorail riders are using up the available parking spaces.

Fees5

Signs are liberally posted throughout Westgate to show where to get your ticket validated. Naturally, you’ll need to present your dining/show ticket/betting receipt/player’s card as proof of your patronage.

Fees6

Then you simply insert that validated ticket into the automated exit gate at the lots and garages. Hotel guests have it even simpler, as their room key operates the exit gates as well.

Fees7

In addition, Westgate charges $20 to utilize their valet service during events and conventions, especially those at the adjacent Las Vegas Convention Center. But once again, this fee is reimbursed for hotel guests.

While walking the property to photograph the lots, gates and kiosks, I noticed several circumstances where cars approached the gates, read the new policy signage, then backed out and left. This is only conjecture, but I have to assume that these persons weren’t actually Westgate customers, meaning the intent of the fees is working.

Fees9

If this program turns out to be successful, perhaps we can eventually expect other resorts in similar situations (think Tropicana, Venetian/Palazzo and Treasure Island) to try their hand at customer-friendly parking programs. And once again, this could work in their favor to take on the money-grubbing bigger chains.

The policies and practices in Las Vegas are ever-evolving…and they’re rarely designed to truly improve the Vegas visitor’s experience. So, while MGM and copycat properties are using parking fees as a blatant cash grab, more guest-friendly resorts will be protecting their own.

Fees10

That’s why I’ll be booking more stays at Westgate. You should consider them, too.

Follow this link for a current list of Westgate Las Vegas discounted room rates, packages and promotional specials.

 

Photos: Sammasseur

Feeling the Love for PALAZZO


Searching for elegance at Bellagio and Wynn but finding it quietly tucked away…

Once upon a time, this writer spent two weeks experiencing the pleasures of three top-tier resorts – Bellagio, Wynn and Palazzo. All are established, respected and great at what they do. Each of them is a 5-star property catering to similar demographics, yet they’re distinct in style and flavor.

Palazzo is the sister property to Venetian. Opened in December of 2007, it’s listed by Wikipedia as the second-largest building in the Western Hemisphere, yet its presence on the Strip is as understated as the clean lines and Earth tones that make up its superstructure.

Inside, two cavernous domes oversee your entrance from either the main lobby or through the waterfall atrium connecting Palazzo to Venetian‘s Grand Canal Shoppes and Restaurant Row. These days the two resorts operate more as a single entity than two separate hotels, but I’ll be focusing on the Palazzo side for this article.

Palazzo7

Both Bellagio and Wynn sprang from the mind of legendary Steve Wynn, so of course they are essentially kindred hotels. Both have ornate decor, colorful seasonal displays, art collections, water-themed production shows created by the same man (Franco Dragone) and outdoor fountains synchronized to familiar musical standards.

Bellagio5

Wynn10

        Deja-view….                             

For better or worse, Bellagio’s ownership and operations now rest in the hands of MGM Resorts International. That’s the money-grubbing corporation which introduced universally-reviled mandatory resort fees to the Strip, along with parking and valet charges. Their now-notorious profit-growth plan was designed to suck every last dollar out of the consumer’s pocket.

The results are even apparent in a luxury resort such as this, where you pay $12 a day to park while risking damage to your undercarriage. Some have even lost their tires and wheels (check out this mind-bending incident from April 2017), so clearly those extra fees aren’t going towards additional security, which is odd for a casino that has been robbed time and again.

Bellagio4

Wynn/Encore initially resisted resort fees but caved when they became the new normal. I truly expected them to continue offering free parking and valet services, but that is no longer the case. One could argue that all Strip resorts should be on equal footing in respect to their parking arrangements, yet Wynn/Encore is far removed from the core of those affected.

Wynn5

Wynn4

“Let’s put an ATM next to the garage payment kiosks and see if anyone gets the message”….

There is little to no chance of drivers using Wynn/Encore garages to visit other properties, especially with neighbors like Treasure Island still offering free parking. Installing gates and kiosks reeked of yet another money grab…and an insult to valued guests. They’ve rolled back their policies a bit since charges were instituted, but still…

Fortunately for those of us who rent cars on our trips, the garages at Venetian and Palazzo are well-maintained and free of charge. In the case of Palazzo, conveniently-located escalators and elevators bring guests directly into the lobby, center of the casino or near the showroom. Even when not staying at Palazzo, I frequently dine at wonderful Grand Lux Cafe, in part due to the ease of access (the food, service and free Wi-Fi rock, too).

But, I digress. Let’s delve into the resorts themselves, and why I favor Palazzo over the other two. For me, it all comes down to atmosphere…how I’m treated as a guest and whether I felt comfortable and relaxed in my surroundings.

While Bellagio is the oldest of the three, its rooms remain in tip-top shape and have recently-refreshed decor. Furniture, bedding and fixtures are all lovely, thanks to excellent maintenance. Unfortunately during my three-day stay, the room rumbled throughout the daylight hours until 7 pm with the sound of jackhammers, thanks to renovations above me.

Bellagio2

Bellagio Fountain-View King…          

A complaint to the front desk resulted in a $100.00 food/beverage credit being added to my account. It was willingly offered after my complaint – not something I was soliciting, as I was trying to write and needed to know when the pounding would stop so I could work. Nevertheless, the incessant noise tainted my stay and rattled my teeth loose. It would have been nice if they’d alerted us about construction prior to check-in, but they didn’t.

Noise can also be an issue at Wynn/Encore, especially if you’re hoping for a restful night. With its beach clubs and nightclubs, a constant thump-thump-thump rises up the sides of both towers. It’s a frequent complaint on travel sites for those who are accustomed to the elegance that Wynn initially offered in its early days.

Wynn3

Wynn Tower King, Strip View…                

These days, Wynn/Encore has shifted from sophistication to the trendy club scene. It lures in a rowdy crowd that carries on loudly throughout common areas, casinos and elevators, in stark contrast to their expensive, classy surroundings. The effect is very off-putting and a disappointing about-face.

It wasn’t that long ago that trouble-making celebs like Paris Hilton and bad-behavior rappers like Lil Wayne were barred from Wynn/Encore. Now their kind seem to be openly courted. The type that this element attracts make Wynn/Encore the most money…yet are openly mocked by Steve as he collects a hefty share of their trust funds…and their snickers from his supposed sexual-predator history.

Take care not to collide with a stroller while reading Wynn’s “No Stroller” signs…

Along with “club kids”, the corridors and casinos at Wynn are inexplicably jammed to the max with real children, too. Despite a “No Stroller” policy posted at each and every entrance, there is nothing done to enforce this rule. The dreaded sound of screeching children at all hours of the day and night does nothing to convey the atmosphere of a luxury hotel…unless your idea of opulence is a cuticle trim at the Wal-mart nail spa.

Wynn11

An unattended child parties down at Wynn’s “Parasol Up” casino bar…              

Earlier a few years back, the outspoken Mr. Wynn took heat for saying “nobody likes being around poor people”. One would assume, then, that he avoids visiting Bellagio these days. My biggest gripe about that Strip-center showpiece is the massive crowd that continuously flows through the lobby and into the Conservatory and Botanical Garden.

Bellagio1

Bellagio is one of the most expensive and well-regarded hotels in the city…yet the masses choking its heart tend make the lobby resemble a redneck State Fair. Thousands of flip-flops, cargo shorts, pajama bottoms, tank tops and yard-long drinks shuffle beneath a $10,000,000.00 Dale Chihuly ceiling every day, having no idea what it is or why it’s unique.

These everyday gawkers are in stark contrast to the multi-million-dollar surroundings, carrying their bad behavior, lack of manners, beer coolers and overflowing strollers with them. Call me snobby (I prefer the term “outspoken”, which is why this site is a one-man operation) but if I’m staying at a palatial resort, I want to be around a classier group of people.

Palazzo1

Palazzo Luxury King Suite (standard), Golf Course View…  

Palazzo10   

Palazzo11

   Every Palazzo room is a spacious suite with sunken living quarters and desk…     

That’s why I enjoyed my stay at Palazzo so much. Venetian‘s sister property has the right level of vibe, elegance and excitement to check off every box on my wish list. It has somehow managed to achieve the proper balance between fun and classy…and draws in a pleasant and appreciative crowd…minus the throngs that lug ice chests and beer koozies with them.

Palazzo2

Palazzo‘s porte cochere is absolutely gorgeous, but you wouldn’t really discover it unless you were a guest. Indoor attractions like the massive waterfall and spectacular atrium fountain don’t draw in nearly as many sidewalk gawkers as Bellagio‘s conservatory, either.

Palazzo hasn’t always been devoid of nightclubs, but that clearly isn’t their focus. Lavo continues to operate, but now as a restaurant and lounge. Their nightlife offerings were shuttered after a few years, allowing the focus to shift back to long-running Tao at Venetian.

A short-lived stint of The Act Nightclub on the upper floor of the shopping atrium was deemed too outrageous by the operators of Palazzo, who found nudity and shocking activity to be against the otherwise-conservative nature of the resort. The Sands Corp. forced its closure. The space will be getting a new life this fall when SPIEGELWORLD opens their new ATOMIC SALOON SHOW in September.

Palazzo5

Palazzo6

The rowdy Bourbon Room at Venetian was replaced by The Dorsey, an elegant affair featuring unique cocktails by famed Sam Ross in an atmosphere that evokes the sitting room and library of a stately mansion. Somehow the shelves of books and fireplace manage to feel hip without being stuffy, again reflective of that delicate balance that Palazzo and Venetian carry out so well.

Palazzo8

Palazzo3.jpg

The pool scene at Palazzo is also lively without wallowing in vulgarity, especially at the adults-only Aquatic Club. That day club offered throwback-style, super-cool server costumes and a slick intimate party atmosphere with retro sass. The service is impeccable and Wolfgang Puck makes a pretty mean turkey burger! The format is reportedly being tweaked for the 2019 season, so we’ll put that venue on hold for now.

Just like Cirque du Soleil’s “O” and “Le Reve” reflect Steve Wynn’s fondness for water acrobatics, BAZ – Star Crossed Love represented the style and sensibilities of Palazzo. Hip, classy, bold and unique, the movie-musical mash-up BAZ dazzled the eye and put a song (or thirty) in your heart.

Its attention to details wass rich without smashing you over the head…just like the hotel it called home. Too bad the final performance was July 29th 2018, but hey, it had a great run!

Palazzo9

BAZ: Star Crossed Love wass sass, class and flash…               

Head clearance is another pleasing element of Palazzo. Both Wynn and Bellagio have very low ceilings throughout their casinos, which accentuate an already crowded atmosphere. The vertical height of Palazzo‘s casino is easily double that of the other properties, offering more natural lighting, fresher air and a spaciousness that compliments the nicely-spread slot machines and table games.

Bellagio6

As for the check-in areas, the less said about Bellagio‘s, the better. While the gardens behind the reservation desk are gorgeous, the lines are chaotic and smack dab in the middle of that human tide of fanny packs. No matter what time of day or night that you arrive, you’ll feel like a silver orb inside a pinball game.

Wynn1

Wynn12

Wynn‘s check-in area for the original tower (there’s a separate entrance and desk for Encore) underwent its own embarrassing problems. A brand-new arrival area, immediately to the right of the front entrance, lasted about a month before an onslaught of guest complaints (cramped quarters and a sloggy queuing system) shut it down.

Wynn2

Wynn13.jpg

Guests weren’t the only ones confused by the constantly moving reservation desk…

The backlash prompted a reopening of the original reservation desk and dismantling of the new one during my stay. For a resort that prides itself on impeccable attention to detail, this must have stung! Then again, the Strip-facing entrance to the Encore tower was dismantled mere months after its debut….to be replaced by Encore Beach Club.

Palazzo12

No such problems exist in the elegant and cathedral-like Palazzo reservation counter, which is as glorious as it is spacious. Despite the enormity of the property and its 3,000+ rooms, the check-in center is a model of efficiency…and once again, class.  The same could be said of the staff that I encounter whenever walking through Palazzo. Everyone I speak to is friendly, helpful, and comes across as genuine.

Perhaps that’s why I am writing this article. It’s easy to fall under the spell of gorgeous surroundings, and Bellagio, Wynn and Palazzo are indeed palatial resorts. But once you’ve “been there, done that” with back-to-back stays at each of the Big Three, you begin to notice the differences. You realize that one of those places stood out in ways you never noticed before.

My takeaway is that the deterioration of decorum has rendered the notion of luxury resorts to be rather pointless in most cases. Despite their beginnings as palaces for the more affluent traveler, Bellagio has now devolved into a pseudo Mall of the Americas and Wynn/Encore version 2019 is essentially douche-bag central.

PalazzoCover

Thank goodness Palazzo remains everything a five-star resort should be. And it continues to undergo improvements to lighting, decor, casino layout and flow, lounge and dining offerings and more. No amount of glitz and glamour from Wynn’s current or former properties can replace the high-end experience of staying at the big P. It rises above the others by staying true to its purpose…and makes Palazzo my favorite luxury hotel on the Strip.

Photos by Sammasseur, Palazzo via Facebook, TripAdvisor, Expedia

Featured image courtesy Scott and Ryan Lyons

A side note:

There’s a widely-held misconception that critics and bloggers give favorable reviews when the object of their analysis has been comped. That notion is so common that even a former editor suggested that my scathing review of Magic Mike Live stemmed from not being invited to the media premiere (it’s a nauseating stink-fest no matter the circumstances).

As purveyors of our craft, it’s our responsibility to offer truthful opinions. That being said, when we’re invited guests, we’re likely to receive over-the-top service and perks galore. But as professionals, we can sift through the glitter and judge objectively.