Sin City Shutdown – Is A New Era Ahead?


Las Vegas is poised to flip the power switches back ‘on’. Will it rise from the ashes and learn from its mistakes?

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On March 17th, 2020, Governor Steve Sisolak shut down the City of Las Vegas, along with the rest of the state, for a minimum of thirty days. In order to slow the rampant spread of COVID-19 aka “Corona Virus”, all non-essential businesses were ordered to shutter. This included bars, hotels, casinos, indoor-dining restaurants, gyms, spas, salons, movie theaters, shows, most stores, parks, recreational attractions and much more.

                                Caesars Palace Forum Shops and Bellagio….both empty…

Thousands upon thousands of people are currently out of work (myself included). Very few are receiving compensation from their employers during this dark period, leaving homes and families at risk for multiple hardships. Can a town that’s already endured major drops in tourism due to 9/11, 2008’s economic collapse and the 10/1/17 massacre rebound from yet another cataclysm?

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                  The party is over on Fremont Street…at least for the time being…

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             An insider source requesting anonymity sent these astonishing photos…

Will the stuffed suits in powerful boardrooms learn from their own mistakes…ones that were already dragging our tourist industry downward? What can be done to lure people back…and will we see a return to the perception of Las Vegas as a value destination? One can only hope.

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                  A darkened Wynn/Encore offers hope to the remaining few passers-by…

The days leading up to the Governor’s declaration were filled with unbearable tension. Grocery store shelves were plundered as major Strip productions shuttered one by one. Next came the closing of buffets and restaurants, then entire hotels and casinos.  Working parents suddenly had to figure out what to do with their children when all schools closed down this week.

                                 Town Square near McCarran Airport is a ghost town…

As in other cities around the world, mundane activities like getting a haircut or meeting friends for lunch are no longer part of our lives. Everything has changed in just a matter of days. Once it became clear that this was our new normal, a friend and I entered “survival mode”. I was just laid off from two regular writing gigs (supposedly temporarily, but who knows?) and he needed a place to live, so now I have someone to share expenses with…and lean on at the same time.

Having resided for 14 years in hurricane-prone South Florida, this writer was used to disaster preparation as a routine activity. Stock the pantry, refill prescriptions, get extra pet food and litter, withdraw cash from the ATM, gas up the vehicles and charge everything that uses a battery. Then comes more drastic steps like buying plywood to board up the windows, checking/replacing fire extinguishers and having weapons on hand in case violence ensues.

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All of this may sound drastic or even dramatic, but let’s face it…if people trample each other for a TV on Black Friday, what would they do when food and supplies run out? The answer isn’t an easy one.

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Despite the seriousness of the situation, many have been working hard to maintain hope…and a sense of humor. Facebook has been a great outlet for people to offer assistance, share their talents and keep each others’ spirits high. Cirque du Soleil performer Alberto Del Campo (read about him HERE) is hosting free online pole fitness classes.

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           Sing along with Mak and the Cheese – You Can’t Spell ‘Virus’ Without ‘Us’

Talented spouses MaKenzie Fly (Sex Tips) and Colin Cahill (Atomic Saloon Show) have created “Mak and The Cheese” a Facebook page featuring witty songs and skits inspired by the “virus hiatus.” And yours truly hosted a “Sexy Apocalypse Party” at Palms Place, where shirts were optional (this is Sin City, after all).

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As we locals ride out the long month ahead in our own unique ways, it’s clear that we’ll come out on the other side as very changed people. Thousands will undoubtedly remain unemployed. Homes will be lost and crime rates will rise. Many businesses will most certainly close for good.

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                    The Bronx Wanderers toast their final performance…for now…

Entertainment offerings may no longer be the flashy, expensive productions (like Cirque du Soleil’s R.U.N) that have recently racked up millions in losses. Virgin Hotel (the former Hard Rock) and Allegiant Stadium completion dates will be pushed back. And you can forget about Resorts World and Fontainebleu/The Drew opening any time soon….yet again.

Steve Sisolak

The Governor’s announcement was like licking the stamp on a death notice that was waiting to be mailed. Las Vegas has been struggling for quite some time, mostly due to poor decisions that have turned an inexpensive, beloved retreat into a tourist-gouging cesspool of greed. The bigger the city has grown, the less forward-thinking it has become. What we as citizens saw and heard tonight will forever be embedded in our minds. But can we say the same about the big-company execs who are directing the city’s future?

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After the news conference, my new roomie and I gathered our wits and headed to the Strip to absorb the shocking reality of it all. What we witnessed were empty sidewalks, abandoned massive resorts, and shuttered storefronts. The world-famous Bellagio Fountains were dark, as was the Mirage volcano and the boardwalk along Treasure Island. Gone were the endless lines of taxis waiting to pick up tourists.

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Overhead, pedestrian walkways were void of people, and the outdoor escalators at each major intersection went silently up and down with nary a soul to ride them. Amusingly, they all seemed to be working for a change, now that there was nobody to use them. If you were looking for the company of others, all you had to do was head for the nearest dispensary, where people encircled the buildings, hoping to get their stash before mandatory shutdowns went into effect.

                  Lines at marijuana dispensaries stretched around the block…

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         “Visit Las Vegas” is airing nationwide TV promising a bigger, better Vegas…

Now that we’ve witnessed that fall of Las Vegas, where do we go from here? As I said, it will most likely be a very different place…but will it be better? Maybe the “new normal” will yield smaller-scale ideas, where charming lounge-style acts push multi-million-dollar headliner residencies out of the way.

                         Terminal 1 at McCarran International Airport 3/18/20, 10am

Perhaps we’ll see a resurgence in gaming, bolstered by better odds than visitors can get at their local casinos. And if we’re lucky, quality service by smiling human beings will shove out main offender MGM Resort‘s move toward automation and self-service. If I’m paying $50 for a buffet, is it too much to ask for an actual person to refill my iced tea?

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                                                    Found on my Facebook feed…

What Las Vegas REALLY needs is to learn a hard, definitive lesson from this punch to the stomach. Hotels must send parking charges out into the desert, never to return. People are sick of looking at their restaurant/bar tab and finding a laundry list of bogus service charges and taxes added onto their already-expensive bill. And when a hotel advertisement says “Stay here for $___”, that better be the actual rate. We’re done with $45 resort fees. Stop it…right now!

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There are only so many times that a city built on tourism can bounce back from major disasters. Las Vegas has survived at least three of them in the past two decades. If the corporations that run this city don’t push the “restart” button and bring back what made this city successful for decades, then maybe it doesn’t deserve to recover at all. Right now, the only thing we all share is hope for a better tomorrow.


UPDATE 5/19/20 – It appears that SOMEBODY has been listening to all of us who have urged the major resort chains to make changes. MGM Resorts and Cosmopolitan have announced that they’re dropping parking fees. As VitalVegas.com reported, Caesars had no choice but to do the same. Unfortunately, nothing has been done about resort fees. In fact, Cosmopolitan will be raising theirs from $39 per day to $45.

 

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Venetian/Palazzo is slated to unlock their doors on June 1st. The giant resort has launched a program called “Share the LOVE” and they’re showing their appreciation with an offer geared towards essential workers. MGM and Westgate have publicized their sanitation protocols, which I’ve elaborated on here and here.

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Sadly, there have been major layoffs during the interim, and some casinos have decided to label themselves as “Permanently Closed”, allowing for the termination of thousands of employees without recourse or compensation. Among them are The Palms, Fiesta Henderson, Texas Station and Rampart casinos (read more here).

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So….it’s a mixed bag at this point. One victory. one stalemate…and plenty of casualties. But everything remains in flux, with major announcements arriving in my email nearly daily. As hotels ramp up their reopening plans, it is in your best interest as a customer to investigate the best deals, best prices and best overall plan before you decide to return to Sin City. Good luck and have fun…..we’re (kind of) back!

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Click HERE to read this article’s companion piece: “Is Sin City Determined to Drive You Away?”

Photos: Sam Novak, Bobby Watson, Kevin Janison, Marianne LeMoine Phoenix, Greg C., Bill Chenowith, Vin A., Andrew Hill. Special thanks to Richard Lindblom.

Banner photo: ABC News

A Change Of Pace: When East Meets ‘Westgate’


Leaving Las Vegas to experience Florida resorts in the era of social distancing…

Being a combination blogger/freelance writer, one of my responsibilities is to peruse social media and news to stay current on the subjects I write about. Weary from the dearth of heavy-handed COVID-19 news and gossip, I’ve turned towards LinkedIn, a business and employment website that’s recently surged in popularity.

There I learned about Orlando-based Westgate Resorts’ vacation packages that offer fun, sun, relaxation, and adventure with a socially-distant spin. The company has over two dozen destinations (listed here), everywhere from Park City, UT to Branson, MO, and Myrtle Beach, SC. Westgate’s plan for addressing COVID-19 concerns intrigued me, especially since a long-planned visit to the area was coming up soon.

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The article, published by Red Tricycle (a family-oriented travel site), selected Westgate Lakes Resort and Spa in Orlando as an ideal place to ease back into vacationing, all while observing the parameters of our “new normal”. Encouraged by the possibilities, I reached out to the Westgate Resorts team and made arrangements to visit a few of their properties.

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Hopefully, you’ve seen my articles on measures being taken by Vegas resorts to make their reopenings a safer experience. I’ve also shared info on one of the first Vegas restaurants to welcome guests back into its dining room. Now that things are underway here, it’s time to shake off that desert sand and head back to my former digs in central Florida.

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The fact that I’ve already covered the Westgate CARES safety initiative in this article about what the future will look like for cleaner hotels, makes it a no-brainer to choose Westage Resorts for my first post-COVID excursion out of Sin City. If you’re even slightly pondering a trip this summer, it would be worth your while to read it, or at least check out the cheat sheet above.

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Also, you might fairly question the wisdom of taking a trans-continental journey so soon. But keep in mind that this flight has been on the books for quite some time. Also, I’d be remiss in my duties if I didn’t support the efforts being taken by major airlines (I’ll be taking Southwest Airlines), restaurants, and resorts to implement sanitation and social-distancing protocols. Plus, my brain, like yours, is fried from being locked up for two months. So let’s have some well-deserved fun, shall we?

Westgate Lakes Orlando

Arriving in Orlando, I’ll be settling into a home base at Westgate Lakes Resort. Close to major attractions, this family vacation spot offers Serenity Spa, the world-class day retreat whose outstanding Vegas location I’ve reviewed here and here.

Westgate Cocoa Beach Pier

From there, I’ll be taking a day trip to the myriad of restaurants, sights, and surf activities at Cocoa Beach Pier. Just down the street is Westgate Cocoa Beach Resort, a luxury hotel with spacious suites and a private waterpark dedicated to hotel guests.

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Later that week is Westgate River Ranch Resort and Rodeo, located an hour south of Orlando in Polk County. There I’ll get a taste of fishing, horseback riding, zipline, and a petting zoo. I’ll also discover why “glamping” (glamorous camping) is the latest rage. The final stop on my itinerary is Westgate Vacation Villas in Kissimmee. This particular destination near Walt Disney World boasts Shipwreck Island, a full-fledged water park with slides, a lazy river, and even a large-scale “pirate ship”.

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When I return, VegasUnfilteredBlog will have in-depth coverage of my east coast adventures. In the meantime, be sure to visit the blog’s official Facebook page for the latest in Sin City events, and of course….updates on exciting reopening events in post-pandemic Las Vegas.

Photos: Westgate Resorts

 

 

MGM Resorts Releases Re-opening Plans


Sin City’s biggest player announces steps to welcome back guests…

Can you smell that in the air? It’s still pretty faint, but very distinct. It’s the fragrance of hope, something that Las Vegas desperately needs. The aromas of bleach, peroxide, and other disinfectants are coming to your hotel-casino, and you’d better get used to them if you want to stay and play.

It’s hard to believe, but today marks the third consecutive day that I can publish good news. On Sunday I told you about Westgate CARES, a nationwide protocol in which the Orlando-based resort company shared their research and programs freely with the hospitality industry. Then yesterday came news of the reopening of Esther’s Kitchen, spearheading a wave of similar announcements.

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Vegas Unfiltered Blog reader “Dolores” had a question about Sunday’s piece, for which I had no answer. But today I offer a converse response regarding MGM Resorts‘ measures to address sanitation and operational procedure changes. Here it is as presented courtesy of Jenn Smulo of Kirvin Doak, the Vegas-based public relations firm that represents MGM Resorts, Westgate Las Vegas, Cirque du Soleil, and several charities in the valley.

(May 12, 2020) – MGM Resorts International (NYSE: MGM) today released a report outlining the comprehensive health and safety protocols the company is implementing prior to re-opening its domestic properties and resorts which were temporarily closed in March due to the COVID-19 pandemic. The report details MGM Resorts’ “Seven-Point Safety Plan” – a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to deter the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full report can be found HERE.

“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle. “Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC), and government officials and regulators as we evolve these protocols based on the latest information.”

EXPERT GUIDANCE

MGM Resorts Lead Health and Safety Advisor: Dr. Shannon Magari, Vice President of Health Sciences for Colden Corporation 

MGM Resorts is working with Dr. Shannon Magari, ScD, MPH, MS as its lead health and safety advisor for this process. Dr. Magari is the Vice President of Health Sciences for Colden Corporation, an occupational health, safety and environmental firm. Dr. Magari obtained her Master of Science from the Thayer School of Engineering at Dartmouth College and received her doctoral training and served as a postdoctoral research fellow at the Harvard School of Public Health – specializing in Occupational Epidemiology. 

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OVERVIEW: MGM RESORTS’ SEVEN-POINT SAFETY PLAN

The full report, including detailed protocols, procedures and operational enhancements can be found HERE.

These protocols and procedures focus on balancing the customer service guests have come to expect from MGM Resorts with the urgent need to apply knowledge about COVID-19 and adapt environments accordingly. This plan is being implemented at MGM Resorts’ properties throughout the United States, with additions and changes being made based on local jurisdictions.

MGM Resorts’ Seven-Point Safety Plan is as follows:

  1. Screening, Temperature Checks and Employee TrainingMGM Resorts has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides or cares for someone who has recently been diagnosed with the virus. Employees are currently and will continue to go through temperature checks before entering properties.

Guests will be asked to abide by a similar self-screening protocol prior to arriving and during their stay. Guests who have reason to believe they may have been exposed to the virus are strongly urged to follow CDC guidelines for self-quarantine and not travel. We will look forward to welcoming those guests once the self-quarantine period is complete.

  1. Mandatory Masks and Personal Protective Equipment (PPE)All MGM Resorts employees will be provided and required to wear an approved mask when on our properties. We will also strongly encourage guests to wear masks in public areas and offer masks to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas. Additional categories of employees required to wear PPE will be identified by medical experts.
    • Drink service: We will ask guests to minimize the amount of time masks are removed when drinking on the casino floor.
    • Eating: We will ask guests to refrain from eating on the casino floor to minimize the amount of time masks are removed.
  1. Physical Distancing: Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout MGM Resorts properties. From time-to-time, six-foot distancing will be challenging – and in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or eye protection for employees. Plexiglass barriers will be installed in areas throughout casinos and lobbies, where appropriate, for the safety of guests and employees. Signage will be installed throughout properties to guide employees and guests on how to safely practice physical distancing.
  1. Handwashing and Enhanced Sanitization: Prior to property closures in March, MGM Resorts implemented increased and enhanced routine cleaning, based on CDC guidelines, with a focus on high-touch surfaces in common areas. We will continue using proven cleaning products in accordance with EPA guidelines for coronaviruses, bacteria and other infectious pathogens. Electrostatic sprayers will be used in many large areas to allow us to apply disinfectant more efficiently.

In addition, custom-built handwashing stations with soap and water, along with hand-sanitizing stations, will be readily available in high-traffic areas and with a visible presence. Signage will be installed to guide and remind employees and guests of the importance of proper handwashing protocols.

  1. Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality: MGM Resorts has always placed a high priority on air quality for our guests and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.

As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.

  1. Incident Response Protocols: MGM Resorts has protocols in place aimed at reducing the chance infection will spread. In the unfortunate event a guest or employee tests positive for the virus, we will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual. MGM Resorts has medical and security personnel on staff to respond quickly in the event of an incident.
  1. Digital Innovations: MGM Resorts is reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests that eliminates or reduces the need for waiting in line.
    • Contactless Check-In: Guests will have the ability to complete the check-in process entirely themselves through the MGM Resorts mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders. Employees will be available for guests who prefer check-in without using their mobile device, while still maintaining a line-reduced environment.
    • Food & Beverage: Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.

 

Do you know of any positive actions being taken by Vegas-centric corporations related to the pandemic shutdown? Feel free to tell us about it in the “COMMENTS” section or drop me an email – Sam@VegasUnfiltered.blog. Be safe. Be smart. Be strong – Sam Novak

Photos: MGM Resorts

MGM Resorts, Westgate Announce Measures To Protect The Community


or “When Big Corporations Do Positive Things”

I’m not going to pretend that it’s been easy to continue this blog since the pandemic struck. Things are pretty bleak out there, and a never-ending flow of bad news tends to take its toll. Combine that with the fact that my freelance work has dried up….in other words “no income or unemployment”…and a positive outlook has been tough to maintain. But like so many in this position, I soldier forward with the hope that better days are ahead.

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As I was about to post my most recent piece (Station Casino closures and Miracle Mile Shops landlord demands), it was a pleasure to find upbeat news in my in-box. So I hit “publish” on that dour article and sailed straight into this one. I hope you can appreciate a little good news as much as I did.

First up is a surprise from MGM Resorts in the form of a letter to its associates:

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In contrast to the devastating termination letter that was sent out to thousands of Station Casino associates, this one offers a shred of long-term hope. MGM Resorts promises to provide health care coverage to furloughed employees through the end of August. In addition, the company is issuing grants to cover their living expenses by way of an $13 million Employee Emergency Grant Fund.

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The notification is optimistic yet filled with realistic limitations and apparently a great deal of transparency. Given the notorious and massive profit-driven layoffs this company has instituted in the past few years (including four hotel presidents) and more on the way, it’s nice to know that MGM Resorts is finally having a heart for their employees. What a shocker.

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While MGM Resorts is usually at the front of the line when it comes to games of “Follow The Vegas Leader”, it was Wynn/Encore that apparently set this precedent. As Baily Schulz of Las Vegas Review-Journal reported on March 17th:

Wynn Resorts Ltd. has guaranteed all Wynn and Encore employees payroll coverage for the next 30 days. The company’s two Las Vegas properties are set to start a two-week shutdown at 6 p.m. Tuesday, and its Massachusetts property was ordered to close by Sunday afternoon.

Wynn had previously stated that all full-time Las Vegas employees would continue to be paid during the shutdown. But a letter sent to employees Tuesday from CEO Matt Maddox shows that coverage has been expanded to include all current employees. The letter, obtained by the Review-Journal, was addressed to employees at Wynn Las Vegas, Encore Boston Harbor and Wynn Design and Development.

Tipped employees will receive an average tip compliance rate, or “distributed tips/tokes since the beginning of the year,” according to the memo.

“I need you to focus and work on a singular task: stay home and keep your family healthy and safe,” Maddox said in the letter. “In the coming days, our Company will be paying all Wynn and Encore employees to do the work of staying home and eliminating all non-essential external social contact for you and your family. I know it will not be easy to do, which is why we will pay you to do so.”

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Las Vegas Sands (Venetian/Palazzo) put forth similar measures and they’ve continued to pay associates, at least for now. From USATODAY.COM on 4/23/20:

Casino magnate and billionaire Sheldon Adelson is extending COVID-19 shutdown pay for Las Vegas Sands employees until at least May 17, according to a letter obtained by the Reno Gazette Journal, part of the USA TODAY Network.

“This pandemic is unlike anything I have seen in my business career,” Adelson wrote in the April 23 letter. “That said, we will get through it. … Until that time arrives, this company is firmly focused on the health and safety of our Team Members and supporting each of our host communities in Macao, Singapore and Las Vegas.”

While it remains unclear when the Strip will be able to re-open, Las Vegas Sands, which owns The Venetian, will continue to pay 9,300 employees through the shutdown.

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We are always incredibly grateful for healthcare workers, but especially during this time. Our resort is lit blue to honor all of the essential workers currently out there working hard to serve their communities. – Westgate Las Vegas

Westgate Resorts, which owns and operates two Las Vegas properties, has been another contributor to the “good news” department. Unlike the big three, Westgate is a very “human” company that puts their faces, personalities, strengths, and flaws out there for everyone to see. When they have problems, they strive harder. When things succeed, they share their triumphs with all who contributed.

         A personal message from President/General Manager Cami Christensen

My history with Westgate reaches back several years. Things started awkwardly when they were still a new name in town. A less-than-ideal stay turned into an open dialog of “We didn’t live up to your expectations. Can you give us a second chance?”. Since then, the historic casino/hotel on Paradise Road has become my home away from home. And their team feels very much like a family…all because they reached out and committed to striving harder.

When the pandemic situation was just starting to take hold, Westgate proactively began ramping up their sanitation procedures. They then took the bold step of shutting down some of their locations on the east coast, even before it was mandated.

Since our highest priority has always been the health and safety of our owners, guests and team members, we moved quickly to do everything possible to help flatten the curve. Before COVID-19 even reached any of the destinations where we operate, we implemented a detailed action plan to boost community safety, based on the recommendations and directives from the CDC, as well as federal, state and local health agencies.

We immediately enhanced our sanitization protocols at all our resorts, including daily deep cleaning of all public areas and back of house team member touch points. We greatly increased the number of hand-sanitizing stations at touch points for our guests and team members. We even made the difficult decision to proactively close resorts through the end of May out of an abundance of caution.

David Siegel
Founder, CEO & President

Now Westgate is extending its reach beyond resort guests and employees…to their counterparts in the hospitality industry. Westgate CARES is a new program spurred by the pandemic crisis. The initiative consists of protocols created to protect guests and associates from COVID-19…and of course, any other contaminants of concern.

In an open letter, Chief Operating Officer Mark Waltrip laid out the program, which will enable their resorts to operate smoothly and safely.

On behalf of the entire Westgate Family of Resorts & Team Members, we want you to know that when you are ready to celebrate life again, we are fully prepared to provide you a safe and enjoyable experience. From the very beginning of this crisis, we organized a dedicated team of professionals to rapidly develop and implement comprehensive procedures to protect our resort guests and Team Members.

These include advanced cleaning procedures, strict personal hygiene protocols and a long list of operating procedures necessary to mitigate the risk of this virus as much as possible. Every decision we made was based on one simple premise: do whatever it takes to protect our Team Members, guests and our local community, regardless of the impact to our business. – Mark Waltrip, COO

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The Westgate CARES initiative goes into a great amount of detail, broken down into categories. Common spaces, guest rooms, restrooms, pool/spa areas, offices, shuttle buses, and administrative areas are all addressed. Methods of disinfection are elaborated on, including the use of safe ultra-low-volume disinfectant foggers and sanitizing solutions.

Changes to common operations such as check-in/check-out, housekeeping, vendor screening, repairs/maintenance, laundry, bell service/bag storage, child play areas, and food/beverage service are all spelled out within individual documents. Every procedure is posted in its entirety and can be examined/downloaded by clicking here.

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All major resorts have been ramping up their safety protocols in recent weeks, so why am I focusing on Westgate? Simply because the company has freely shared its investment and research with every colleague, counterpart and competitor in the hospitality industry. It’s a move that’s indicative of their many programs that honor patrons and the public in general.

While Westgate is fortunate to have the resources to navigate this challenge, we also recognize that our local communities are only as strong as the weakest link in our chain. There are thousands of small businesses in our community who may not have the know-how and resources to put together a plan that helps them successfully and safely operate their business as the country emerges from this pandemic.

Therefore, in the spirit of helping our communities, we are sharing in its entirety, all of our plans, procedures, and protocols that outline exactly how we intend to keep our Team Members, guests and communities safe, including the procedures for our resorts, hotels, restaurants, spas, fitness centers, water parks, call centers, and offices.

These documents…represent hundreds of man-hours of research and intellectual capital from some of the hospitality industry’s most skilled leaders, and we hope that local businesses find them a helpful resource. – Mark Waltrip, COO

It’s also worth noting that the primary Vegas location on Paradise Road is one of twenty-nine destinations in the Westgate family, yet their only one with a casino. When the resort reopens on June 18th, it will follow Westgate CARES protocols in addition to stringent casino-specific guidelines as mandated by Nevada Gaming Control Board. You can learn more about those requirements by heading here.

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In last week’s column, I described devastating corporate decisions during this crisis that will define their role in Sin City’s future. MGM‘s choice to extend employee benefits won’t undo the heartache they’ve unleashed in recent years, but it’s a start.

As for Westgate, offering their COVID-19 program for free exemplifies the company’s history of goodwill. You’re free to spend your discretionary income wherever you choose, but I know who’ll be getting my money going forward.

As a valued guest in the Westgate Resorts family, I want to thank you for your patience, understanding and loyalty during this difficult time. We look forward to the day that all our communities can return to good health, and we can welcome you back home to a refreshed Westgate Resorts that’s even better than before. – David Siegel, Founder, CEO & President

Do you know of any positive actions being taken by Vegas-centric corporations related to the pandemic shutdown? Feel free to tell us about it in the “COMMENTS” section or drop me an email – Sam@VegasUnfiltered.blog. Be safe. Be smart. Be strong – Sam Novak