MGM Resorts Releases Re-opening Plans


Sin City’s biggest player announces steps to welcome back guests…

Can you smell that in the air? It’s still pretty faint, but very distinct. It’s the fragrance of hope, something that Las Vegas desperately needs. The aromas of bleach, peroxide, and other disinfectants are coming to your hotel-casino, and you’d better get used to them if you want to stay and play.

It’s hard to believe, but today marks the third consecutive day that I can publish good news. On Sunday I told you about Westgate CARES, a nationwide protocol in which the Orlando-based resort company shared their research and programs freely with the hospitality industry. Then yesterday came news of the reopening of Esther’s Kitchen, spearheading a wave of similar announcements.

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Vegas Unfiltered Blog reader “Dolores” had a question about Sunday’s piece, for which I had no answer. But today I offer a converse response regarding MGM Resorts‘ measures to address sanitation and operational procedure changes. Here it is as presented courtesy of Jenn Smulo of Kirvin Doak, the Vegas-based public relations firm that represents MGM Resorts, Westgate Las Vegas, Cirque du Soleil, and several charities in the valley.

(May 12, 2020) – MGM Resorts International (NYSE: MGM) today released a report outlining the comprehensive health and safety protocols the company is implementing prior to re-opening its domestic properties and resorts which were temporarily closed in March due to the COVID-19 pandemic. The report details MGM Resorts’ “Seven-Point Safety Plan” – a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to deter the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full report can be found HERE.

“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle. “Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC), and government officials and regulators as we evolve these protocols based on the latest information.”

EXPERT GUIDANCE

MGM Resorts Lead Health and Safety Advisor: Dr. Shannon Magari, Vice President of Health Sciences for Colden Corporation 

MGM Resorts is working with Dr. Shannon Magari, ScD, MPH, MS as its lead health and safety advisor for this process. Dr. Magari is the Vice President of Health Sciences for Colden Corporation, an occupational health, safety and environmental firm. Dr. Magari obtained her Master of Science from the Thayer School of Engineering at Dartmouth College and received her doctoral training and served as a postdoctoral research fellow at the Harvard School of Public Health – specializing in Occupational Epidemiology. 

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OVERVIEW: MGM RESORTS’ SEVEN-POINT SAFETY PLAN

The full report, including detailed protocols, procedures and operational enhancements can be found HERE.

These protocols and procedures focus on balancing the customer service guests have come to expect from MGM Resorts with the urgent need to apply knowledge about COVID-19 and adapt environments accordingly. This plan is being implemented at MGM Resorts’ properties throughout the United States, with additions and changes being made based on local jurisdictions.

MGM Resorts’ Seven-Point Safety Plan is as follows:

  1. Screening, Temperature Checks and Employee TrainingMGM Resorts has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides or cares for someone who has recently been diagnosed with the virus. Employees are currently and will continue to go through temperature checks before entering properties.

Guests will be asked to abide by a similar self-screening protocol prior to arriving and during their stay. Guests who have reason to believe they may have been exposed to the virus are strongly urged to follow CDC guidelines for self-quarantine and not travel. We will look forward to welcoming those guests once the self-quarantine period is complete.

  1. Mandatory Masks and Personal Protective Equipment (PPE)All MGM Resorts employees will be provided and required to wear an approved mask when on our properties. We will also strongly encourage guests to wear masks in public areas and offer masks to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas. Additional categories of employees required to wear PPE will be identified by medical experts.
    • Drink service: We will ask guests to minimize the amount of time masks are removed when drinking on the casino floor.
    • Eating: We will ask guests to refrain from eating on the casino floor to minimize the amount of time masks are removed.
  1. Physical Distancing: Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout MGM Resorts properties. From time-to-time, six-foot distancing will be challenging – and in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or eye protection for employees. Plexiglass barriers will be installed in areas throughout casinos and lobbies, where appropriate, for the safety of guests and employees. Signage will be installed throughout properties to guide employees and guests on how to safely practice physical distancing.
  1. Handwashing and Enhanced Sanitization: Prior to property closures in March, MGM Resorts implemented increased and enhanced routine cleaning, based on CDC guidelines, with a focus on high-touch surfaces in common areas. We will continue using proven cleaning products in accordance with EPA guidelines for coronaviruses, bacteria and other infectious pathogens. Electrostatic sprayers will be used in many large areas to allow us to apply disinfectant more efficiently.

In addition, custom-built handwashing stations with soap and water, along with hand-sanitizing stations, will be readily available in high-traffic areas and with a visible presence. Signage will be installed to guide and remind employees and guests of the importance of proper handwashing protocols.

  1. Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality: MGM Resorts has always placed a high priority on air quality for our guests and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.

As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.

  1. Incident Response Protocols: MGM Resorts has protocols in place aimed at reducing the chance infection will spread. In the unfortunate event a guest or employee tests positive for the virus, we will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual. MGM Resorts has medical and security personnel on staff to respond quickly in the event of an incident.
  1. Digital Innovations: MGM Resorts is reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests that eliminates or reduces the need for waiting in line.
    • Contactless Check-In: Guests will have the ability to complete the check-in process entirely themselves through the MGM Resorts mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders. Employees will be available for guests who prefer check-in without using their mobile device, while still maintaining a line-reduced environment.
    • Food & Beverage: Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.

 

Do you know of any positive actions being taken by Vegas-centric corporations related to the pandemic shutdown? Feel free to tell us about it in the “COMMENTS” section or drop me an email – Sam@VegasUnfiltered.blog. Be safe. Be smart. Be strong – Sam Novak

Photos: MGM Resorts

Dave Mancuso and the Art of the Perfect Shave


A Master Barber guides us through a classy and classic experience for men…

You may have noticed that this writer has been on a journey of self-improvement…and I’ve taken you along on the adventure. Together we’ve experienced a men’s spa day at Westgate Serenity Spa. Then we shot over to Cosmopolitan for a visit to STITCHED Haberdashery, followed by a series of sessions at Therma Slim Med-Spa. It was only a matter of time before our next must-do experience would be an expert straight-razor shave.

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There’s no question that when you look your best, you feel great too. And it doesn’t matter what brought you to Las Vegas. Even if you’re here just to sight-see or to attend a special event, those photos and memories are going to last a lifetime. Why not indulge in something that will relax, pamper and improve your looks all at the same time? You’ll get all that and more when you schedule a Premium Shave Experience at The Art of Shaving,

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The Art of Shaving at The Shoppes at Mandalay Place is much more than the usual retail outlets you’ve seen. It’s one of about fifty locations that also features a full-service Barber Spa. The AOS Barber Spas offer precision haircuts, beard trims, scalp treatments, express facials and Premium Packages. But as the name would suggest, The Art of Shaving Barber Spa is home to the world’s best straight-razor shave.

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Dave Mancuso has been with The Art of Shaving since coming to Las Vegas eleven years ago. His first nine years were spent at The Palazzo before transferring to Mandalay Place. It’s at their Barber Spas that Mr. Mancuso can fully utilize the skills he’s developed through thirty-nine years as a Master Barber.

The expertise and elevated level of service from a licensed Master Barber gives this Youngstown, Ohio native a distinct edge over traditional barbers. Dave keeps his license and craft up to date by attending regular Continuing Education courses. The fact that Dave’s also a licensed Cosmetologist ensures that your face and skin will be in the best possible care.

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A visit to The Art of Shaving is often a rite of passage. Men bring their sons here for their first professional shave. It’s also a popular must-do for Vegas visitors when arriving in the city. Just like ladies look forward to the many Vegas spas, men often make it their tradition to receive a straight razor shave when they come to town. And of course, many locals make this part of their regular grooming regimen. “We love our locals” says Dave.

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Walk-in visits are usually available, but it’s easy to schedule an appointment. The meticulously-presented retail area leads to a welcoming counter where you’ll be escorted to the Barber Spa. That short walk from the entrance will take you back decades in time, when the Barber Shop was a masculine cultural experience. The spinning barber poles and classic leather chairs set a wonderful mood for what’s to follow.

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Dave guided me through the entire process beforehand, describing every step in their famous Premium Shave. First comes the cleansing process, followed by hot moist towels to soften the beard and open pores. They’re infused with fragrant essential oils…and incredibly relaxing.

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It was at this part of the process that I started to go into a zone of deep relation. “Many of our guests fall asleep ” Dave told me. “Don’t fight it. I’ll wake you up in forty-five minutes or so” he joked. Fair enough….so I’ll let Dave take it from here in his own words.

I start with a warm steam towel, apply Peppermint Face Wash and cleanse the face using the Art of Shaving Power Brush. Next Peppermint Face Exfoliant is applied, massaged into the skin and removed. Pre-shave oil is applied and then a warm lather on top of the oil.

The Royal Shave is performed using a straight razor with a disposable blade (which is required by law so there is never any cross-contamination). I shave with the grain in which the hair grows, re-lather and shave against the grain. Another warm towel is applied to open the pores.

Rosewater Eye Pads are placed on the eyes and a Rose Clay Mask is applied to soothe and moisturize the skin. The mask is removed and then I give a face and neck massage using AOS After-shave Balm. I mist the face with rosewater and finish with a cold towel to close the pores…and more often than not to wake the guest up.

 

After that refreshing towel brought me back to my senses, it was time absorb the experience…and enjoy the feel and appearance of my smooth, immaculate face. Dave then took me into the retail and demonstrated some of the products that have made The Art of Shaving such a gold standard for men’s grooming.

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The New York City-based company was formed in 1996 by husband and wife Eric Malka and Myriam Zaoui. The two combined their skills to create the ultimate shaving products from natural and aromatic ingredients like those found in the kitchen. They published a book about their research, discoveries and a valuable guide to the ultimate shave in 2002. The company was acquired by Proctor and Gamble in 2009, so now the stores also feature Gillette razors and blades.

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While their high-end product line has been expanded to include all manners of body wash, beard care, grooming and fragrances, the core of their business is what they call 4 Elements of a Perfect Shave. These basics start with their pre-shave oil, a highly concentrated shave cream, a natural-bristle shaving brush and an after-shave balm. I picked up the 4 Elements set and was eager to try them in my own shower.

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“You only need to use a very small amount of our items to get the best results” Dave cautioned me. “One jar of our shave cream, for instance, will last for over eight months. In the rare event that someone is unhappy, it’s more than likely because they’re using too much. Once they use less, they’ll fall in love”.

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I left The Art of Shaving feeling like a million dollars and ready to enjoy a Saturday night on the town. Dave’s departing words were echoed a few days later after I’d given my Art of Shaving products a whirl at home. I wrote to express my appreciation…and my pleasure with the 4 Elements Gift Set. “I love my face again!”, I told him.

Mancuso’s response was priceless: “That is almost always the reaction we hear once someone plays with our products themselves. It will even get better with continued use. ENJOY!!!”

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The Art of Shaving/Barber Spa of Mandalay Bay is open daily from 9 am to 9 pm. It is located at Shoppes at Mandalay Place, 3930 Las Vegas Boulevard South. Call 702-632-9356 to make an appointment with Dave Mancuso. 

 

 

 

 

 

 

 

 

 

STITCHED & CHILL at Cosmo Delivers the Ahhhhs….


Men’s haberdashery pampers guests with spa treatments, sexy cocktails and delectable dishes…

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It’s always enjoyable to report when businesses and individuals “give back” by way of charitable events, humanitarian causes and acts of kindness. Sometimes a simple thing like showing appreciation for your team can set a business apart from the rest.

Feel Like a Kingsman at STITCHED

In December I told you about STITCHED, the superlative, unique men’s clothing boutique inside Cosmopolitan Hotel Casino. This week I was lucky enough to attend a gathering called STITCHED & CHILL. This event is an opportunity for the STITCHED team to extend their thanks to vendors who supply STITCHED with their magnificent menswear, accessories and materials.

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Tuesday’s party was created to coincide with the MAGIC Fashion Trade Show at Mandalay Bay. Don’t be thrown by the name….the only illusions you find there may come from figure-enhancing undergarments. MAGIC stands for the Men’s Apparel Guild in California, which was established in 1933. The semi-annual show comes to Las Vegas every February and August, bringing hundreds of exhibitors for a massive fashion showcase.

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To alleviate some of the stress that cross-country traveling and setting up a trade show can produce, the vendors for STITCHED are treated on the eve of MAGIC for a bit of pampering. That means cocktails and delicious nibbles courtesy of Cosmo’s STK Steakhouse and Momofuku multi-cultural bistro. It also means a little taste of luxury by way of massages, mini-manicures and detailing from an on-site barber.

Arriving at a sweet suite on floor 67 of Cosmo’s Boulevard Tower, my pal Danny and I were greeted by STITCHED Marketing and Brand Director Charly Mapes. The scent of the shop’s signature fragrance candles filled the air as we were ushered through the vestibule. The gorgeous space featured a wrap-around balcony with spectacular 270-degree views of the valley.

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Once onside, we were shown around by Sam Glaser, VP of Purchasing and Operations. After grabbing some cocktails provided by sponsors Maker’s Mark Bourbon and Casamigos Tequila, Glaser told us how STITCHED & CHILL came into being and the purpose behind it. Our suave host then invited us to indulge in spa amenities courtesy of some very talented individuals.

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My first treatment was a lush and relaxing chair massage by Valarie Marck of The Body Connection On-site Spa Services. Valerie and her partner Shawna Naylor became quite popular as guests flowed in and Sam Glaser filled up the appointment boards, cleverly mounted in the main entertainment area.

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Next up was a gentleman-style mini manicure by Dominique Pfeiffer of The Body Spa at Green Valley Ranch. While giving me a tasteful trim, shape and buff (along with a wonderful hand massage), Dominique mentioned that her son Nick works for STITCHED. Even though she’s quite busy at her own spa, Dominique said she enjoys the atmosphere of CHILL events and considers it a pleasure to share her skills here.

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As I’d just been to the barber earlier that day, I didn’t slide into the next chair. However, many of the gentlemen in attendance were able to get their necklines and beards trimmed and neatened by the barber. The next morning they’d be able to look their best at the trade show.

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As the evening wound down, we spoke to a few young ladies who were staying at Mandalay Bay Resort. They’d just arrived from New York and had already set up their exhibit, so they were enjoying the opportunity to take in the gorgeous sights, smells, tastes and services for themselves.

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Sadly, the man of the hour, Ricci Lopez-Hammargren was unable to attend the festivities. He was at Cosmo’s second-level STITCHED boutique, giving world-class attention to a visiting customer. As I mentioned in my previous article, men fly into Las Vegas from the four corners of the country (sometimes from overseas) to shop at STITCHED. It’s just that special.

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Why not discover the unique world of STITCHED for yourself? Click here to schedule your own personalized fitting experience. Hours are from 10 am through 11 pm daily. Call 702-698-7630 for more information. 

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MAGIC LAS VEGAS runs through February 7th at the Mandalay Bay Convention Center. Click here for more information.