For the past two years, I’ve had the opportunity to write for a couple of different publications. One is an online ticketing site that publishes show articles and helpful visitor information (currently it’s in limbo). The other is a well-regarded print magazine found in the majority of Las Vegas hotel rooms, pre-COVID. It’s only available online for now.
When the pandemic upheaval is over and tourists return en masse (with luck), I hope to regain those freelance positions. They gave me the opportunity to learn, reach larger audiences, research unfamiliar artists and discover subjects that might otherwise have dodged my radar. They were also gainful employment, since this blog is a passion project, not a revenue generator.
Please read all precautions before proceeding…
Before accepting those jobs, I made it clear that I would continue maintaining Vegas Unfiltered Blog, which doesn’t always present things through rose-colored glasses. It felt necessary to make one thing clear: as a hired writer, I’d be wearing a different hat for them, separate from my personal site. When I’m paid to write for you, I work for you.
Seems simple, doesn’t it? Well, not so fast. The arrangement was working well for all involved (at least to my knowledge) until Cirque du Soleil decided to follow Criss Angel – Mindfreak Live with an even worse abomination called R.U.N. It premiered in Luxor‘s showroom in the fall of 2019 to horrendous reviews from critics and audiences alike.
As the fates would have it, I was assigned articles on R.U.N. for each of my paid gigs. Having seen this travesty, I decided to delay my own review until the others were submitted. The paid pieces didn’t require my opinion…just descriptions, what the production involved, types of acts, specifics on the plot, where it was located, etc.
The funny thing about this is the subsequent negative feedback I received. For instance, some dim bulb going by the name of @butterpunker tweeted “I’ll be honest. After reading the online reviews and then reading your review, I’m less inclined to trust anything you write about shows anymore.”
Guess what, genius…they weren’t reviews!
Then I published an actual opinion piece, which you can see here. And yes, it was so scathing that I called R.U.N. “an epic disaster. An ugly, inconsistent, poorly-planned and sloppily-executed mess that lies there like a dead body in a ditch.”
So, my question to you is this…are people so stupid that they can’t tell the difference between a review and a so-called “puff piece”? A tourism magazine/website is there to present you with vacation options, then YOU decide what to spend your money on. A blog is a whole different ball of wax. But in this day of internet courage, emboldened armchair critics can hop onto Yelp and eviscerate a business from the safety of their laptop. Or call a critic out for doing the very thing he/she is meant to do.
After that stupid scene went down, a marvelous and professional editor at one of the freelance outlets expressed concern. He/she asked a few sensible questions and we discussed shows/celebrities/subjects to avoid in order to prevent future backlash. Very considerate and supportive, they were. And it felt wonderful.
There have been many times when I’ve been confronted, either online or in person, after publishing an unflattering review. I’ve been accused of causing harm to livelihoods, putting people out of work, and threatening the security of entire productions. Somehow the blame for a bad show often gets put on little old me.
Show business is one of high risk. The chances of being a part of something successful are very slim. For every thirty or so television programs that debut each fall, only a handful get a second season. Movie studios can spend upwards of $300 million on a film that ends up playing to empty theater auditoriums. Nothing is a guaranteed hit. That’s just the way show business works.
In Las Vegas, it’s not unusual for twenty or more shows to give their final bows in any given year (2020 was a bloodbath, but that was different). When a production shuts down, it’s not the fault of the actors, set designers, lighting technicians or costumers. But small-scale blogger Sam Novak often gets the blame.
Yesterday, a colleague in the entertainment industry attacked me for my opinions on the terrible Star Trek: Discovery television series. He accused me of causing harm to the industry, the actors, the directors and the entire CBS All-Access platform. Wow, who knew I was this powerful? Yeah, right…
His next words were what got to me the most: “You better hope that you don’t rely on Paramount, Warner Bros, or CBS for anything, because they won’t like what you wrote”. To which I responded “Don’t put out shit, and you won’t get shit from me. Especially on a fledgling, failing pay site that’s already in its death throes and about to be re-branded.”
Apparently, I upset the cast and crew of Star Trek: Discovery…
I won’t compromise my integrity to please people in the entertainment industry. There are plenty of critics in Las Vegas who already do that. Most of them are high-profile names that attend nearly every function, often get onto the microphone themselves, and walk the line between journalist and celebrity. And they RARELY give an unflattering review.
I personally don’t care if people like my published critiques. They’re honest and brutal, whether favorable or not. I like what I like, hate things that suck to me, and I speak out to praise or warn. It’s my responsibility as an entertainment writer to share the emotions, reactions, and thought processes experienced from a meal/hotel stay/performer/activity.
In 2017, I was offered a position at an established tourism site. I accepted on the condition of full autonomy, so that I could be truthful about subjects that personally mattered and would hopefully have value to my readers. The webmaster agreed to that condition, yet of my first three articles, two were considered “too controversial” and she refused to publish them.
“We supposed to be encouraging people to come here and spend money” this Pollyana told me. My response was something along the lines of “You also have a responsibility to paint an authentic picture…and to honor your arrangement with your writers.” She scoffed, I walked, and within two hours, VegasUnfilteredBlog was born.
When I relocated from Oregon to Las Vegas, I promised to continue this column from the perspective of a visitor. Your discretionary income is too hard to come by, and you deserve to spend it wisely. I have no problem saying that The Vegas Room is an awesome supper club, The Garage is the best value for your cocktail budget, and Magic Mike Live is the worst pile of feces since….R.U.N.
“Hey, over here! We’re the worst show on the Strip” – MAGIC MIKE LIVE
The late media personality Robin Leach was guilty of publishing lots of flattery and fluff in his final years. Public relations firms knew to give Robin an “exclusive” when they needed a boost for their client. I’m not Robin, although I certainly appreciated his flair when it came to arm candy. The guy never went anywhere without a babe on each arm. A cool and iconic man, but not an objective critic. May he rest in peace.
Robin referred to me as “The gay guy from Oregon”. Funny man…
No amount of money is going to make me switch to autopilot. If you want your reviews and opinions to be thoroughly researched, deeply detailed and backed up by facts, Vegas Unfiltered Blog is the place to be. Thanks for being a loyal reader. Best wishes in 2021.
The Sin City you knew and loved has gone a little bit “Mad Max” and a whole lotta “Resident Evil: Extinction”…
Updated 10/5/20:
Wynn Las Vegas is putting new security measures in place on weekends, requiring customers to be screened for metal objects and putting more uniformed officers in place.
The moves follow a fight on Labor Day Weekend that prompted an aggressive lawsuit by Wynn, and problems at other properties on the Las Vegas Strip that included shootings recently. Metro Police say they have noticed an uptick in violence at or near Las Vegas Strip properties since August, which has already led to more than 1,100 arrests.
Back in October 2018, I penned a piece announcing my transition from “Vegas visitor” to “Sin City local”. In that article, I promised to continue writing from the perspective of a tourist, while peppering in the additional tips I’d absorb as a resident along the way.
Since then, a lot has changed. You’re about to read what may be the final entry in this blog. Only time will tell. Keep in mind that the name of this site is “Vegas Unfiltered”. You might not like what you’re about to read, but quite often, the truth is ugly. And that’s the state of Las Vegas right now. Very ugly.
apocalypse now
It’s often said that art imitates life….and vice versa. So when I looked towards the entertainment world for a representation of Las Vegas circa “summer 2020”, I found myself inside the dystopian setting of “Resident Evil: Extinction“. You’re probably familiar with that particular film, and if you aren’t, the description might seem uncomfortably familiar.
Based on popular video games and third in a series of movie adaptations, “Resident Evil: Extinction” depicts a post-pandemic Las Vegas in which our iconic hotels and casinos are overrun with hoards of the infected. The Strip is a wasteland, and those who survived the global pandemic become victims of bloody violence.
Factor in “Mad Max”-style high speed police chases along with the new phenomenon of ¨scooter gangs¨ in place of outlaw bikers…and you’ve got an post-apocalypse double feature that none of us could have imagined witnessing during our lifetime.
Does that seem dramatic and exaggerated? Well, perhaps you should follow Vegas news more often. Sin City has indeed become a seedy, violent place to visit. Since the shaky reopening of the Strip, downtown and surrounding areas, the shootings, muggings, murders, suicides, protests, riots and brawls have become rather routine. Sounds like the perfect vacation spot, doesn’t it? Just bring your bulletproof vest and join in on the fun.
Sights like this were common just a few short months ago…
The seeds of chaos were planted in May
Las Vegas Metropolitan Captain James LaRochelle told ABC News on 6/24/20 that the department saw an increase in crime starting late the previous month.
“Three weeks ago, we had a really bad week, with 11 murders in 10 days. Some of those were domestic violence-related. Our gang murders are about 22% of our homicides, and our rate of solving those is a bit lower. At one point in April we had solved 100% of our murders, and now we’re at about 80%,” LaRochelle told the outlet. “We’re still slightly down in violent crime year-to-date, but lately we are seeing an uptick and it is a concern.”
Police chase on Las Vegas Boulevard, Labor Day weekend 9/5/20
When the first restrictions were rolled back and chains were cut from casino doors, I penned a series of articles detailing the efforts to lure tourists back. From new sanitation protocols to removal of parking fees, I assured readers that Vegas was ready and waiting for you. In retrospect, that was a foolishly optimistic stance.
If you plan on visiting in the coming weeks or months, prepare for a very nerve-wracking experience. It begins at your local airport, where restrictions and measures will make everything from going through security to sitting at the gate and your actual flight anything but pleasant.
Chances are that you already had a rough time booking your trip, as airlines are bleeding cash and have slashed the number of daily flights into and out of the city. Along with limited options, expect an increased likelihood of delays and cancellations, too.
You’ll be required to wear a mask from the time you enter your departure point until you actually breathe Nevada air…it’s not a negotiable matter. You can say goodbye to having an in-flight cocktail to set the mood, and forget about even having a soft drink unless you buy a bottle at the pricey terminal newsstand. In an effort to minimize contact, flight attendants will mostly remain at the front and rear of the plane. You’ll get a cup of water and perhaps a bag of crackers…also known as “prison rations”.
You won’t know if the flight attendants and gate agents are smiling behind those masks. They certainly don’t want to be in an enclosed space with potentially infected passengers, but they’ve got to make a living. So shut up, avoid your neighbors, follow the lengthy list of rules, deal with the lack of in-flight amenities and sit still until the plane comes to a complete stop.
It may be a long time before McCarran International Airport is thriving again…
Things are beginning to look bleak
Once you disembark, the airport will provide a depressing first impression, with closed restaurants and bars, darkened slot machines and minimal available services. Due do decreased demand, you may deplane in a different terminal than usual, requiring a shuttle bus, tram or lengthy walk to pick up your baggage.
Most local UBER and LYFT drivers have given up servicing the airport, so anticipate a wait time of 30 minutes or so for a pickup. Tempers are short and I’ve witnessed multiple arguments in the terminals and at pick-up areas. Are you happy to be here yet?
When you arrive at the hotel, you’ll have your body temperature scanned by one of a variety of different methods, walk through a maze of stanchions to get to the few human beings behind the reception desk, or opt to check yourself in via an automated kiosk. The goal once again is to limit human contact in a city once known for its heightened hospitality. And keep that mask on at all times…unless you’re smoking, of course. Then it’s okay.
First class service is a thing of the past
After standing in line to pick up your room key, you’ll most likely stand in another line to use the elevator. Most resorts are restricting the number of persons allowed on each trip, yet they’ve closed off certain areas of the hotel to maximize efficiency during decreased occupancy. So you’re all going to the same floors in the same tower while being instructed to practice social distancing and not crowd into the elevators together. Did you follow that?
Take note that, just like the airlines, Vegas hotels and casinos are operating at a loss. They’ve cut their workforce tremendously, so services are minimal and not always offered in a pleasant manner. Those who remain employed are severely overworked and under a great deal of stress.
South Point Casino 8/30/20
Are you the kind of person who likes to have your hotel room serviced on a daily basis? Most travelers do…it’s nice to have someone else fix the bed, replace the towels and wipe down sinks and countertops. Well, not in today’s Vegas. It’s now standard for housekeeping to only do their tasks when you completely check out.
Need towels or supplies? Leave a message with housekeeping, and if you’re lucky, what you requested may eventually be hanging from the knob outside your door. Is your trash can full? Bag it up and leave it in the hallway with everyone else’s. There’s no room service if you wish to have breakfast in bed or splurge on a midnight snack. Doesn’t this all sound lovely?
MGM Resorts recently announced the layoff of an additional 18,000 workers. That’s on top of the thousands that they’ve already let go. So yes, that associate you’re engaging with is happy to have a job, but that’s the extent of their joy. Don’t hint for an upgrade…they aren’t in the mood to hear about your birthday while they’re wondering if or when they’ll get the ax.
Popular hotels like The Palms, Rio, The Cromwell, Planet Hollywood, The Linq, Tropicana, Main Street Station, and Park MGM continue to remain dark. Others have reduced operating hours, closed restaurants and buffets (Wynn already shut down their buffet after re-opening it in June), scaled back gaming options, eliminated valet service, and closed pools, spas, salons, fitness facilities, player’s club lounges, and more. You’re still on the hook for the full price of resort fees, despite the removal of most amenities.
The once-popular Wynn Buffet during peak lunch period on Saturday 8/16/20
Low down and dirty
Maintenance at most Strip hotels, with the notable exceptions of Wynn and Westgate, has been downright disheartening. Common areas and guestrooms are receiving poor to indifferent upkeep, despite the PR crap they’ve been shoveling. Hotels may be promising “Clean and Safe” but the puddles of dried urine/vomit, dirty rooms, grungy common areas and filthy parking garages tell a different story. Once again, cost-cutting and workforce reduction are to blame.
Guests returning to Flamingo Hotel Casino during reopening week were greeted with filth and disarray…
Glitz and glamour have been replaced with crime, decay and neglect.
If you decide to venture out, know that Las Vegas Boulevard is a mess. As usual, outdoor escalators are out of commission despite months of opportunity to repair them during the shutdown. Sidewalks and overhead walkways are filthy, too. The homeless problem has grown, so you’ll be dodging a lot more beggars than in the past.
One place that doesn’t seem to be suffering economic loss is Fremont Street. Nevertheless, the nightly street party is a COVID-friendly petri dish of overcrowding, gang bangers, hot heads, and anti-maskers. Going there on a weekend evening is literally taking your life into your own hands.
Labor day Anarchy as crowds go “Mad Max”
Check out this shocking video from Friday night, 9/4/20 (Labor Day Weekend). Take note of the pair of Las Vegas Metro police officers at 00:11 to 00:17, strolling through the crowd without masks. Apparently it’s optional for them to wear face coverings but not for you. So why aren’t they stopping the violators they see in every direction?
Public video posted to Facebook by Martin Laursen has gone viral…
After a Labor Day weekend filled with violence and brawls, Las Vegas Metropolitan Police Captain Patricia Spencer held a press conference at the “Welcome to Las Vegas” sign on Tuesday 9/8/20. She declared “We understand that our neighboring states all have COVID restrictions and the residents are looking for places to go and be entertained and get out. However, we cannot tolerate the violence.”
“There were numerous fights that took place with large amounts of people in various Strip properties,” Spencer continued. “For those people who are coming here to have fun and take part in the festivities and the entertainment here, we welcome you. For those of you who are coming here to prey on the tourists or residents of this community, it will not be tolerated.”
Here’s another video from Labor Day weekend on Fremont Street, capturing the tail end of a confrontation between the crowd and law enforcement. Why would you subject yourself to this kind of atmosphere?
Public video posted to Facebook by Martin Laursen…
Tourism has plummeted – let’s continue building!
Massive construction projects like Resorts World, the Las Vegas Convention Center expansion, MSG Sphere, Downtown Arch and Circa Hotel have created lane closures, traffic back-ups, and annoying detours all over the tourist corridor. It’s an absolute cluster-fuck out there. We’re in the midst of a worldwide pandemic…so let’s build-build-build!
Despite thousands of empty hotel rooms, abandoned hotel towers, and a vacant new stadium, massive construction projects continue…
Room rates have been slashed, so people who couldn’t normally afford high-end hotels are taking advantage of once-in-a-lifetime bargains. What does that mean to you? The luxurious experience you may have once enjoyed has now gone “ghetto”.
Wynn Resorts Ltd. spokesman Michael Weaver said the company is increasing its room rates and investment in its security workforce and procedures after a fight broke out at Encore over the weekend. The company has no record of injuries from the incident.
Weaver said the changes are being made to ensure Wynn’s two Las Vegas properties, Wynn Las Vegas and Encore, “maintain the guest experience standards for which (they) are known.” Las Vegas Review-Journal 9/8/20
Brawling at Wynn/Encore 9/6/20 (public photo posted to Facebook by Martin Laursen)
Vulgar, obnoxious, and violent behavior are prevalent around the clock. Both the police force and private security officers have their hands full dealing with anti-maskers, fights, street racing, protests, on-property marijuana use (prohibited by law) and additional crimes.
Downtown and the Strip saw their share of protests and riots this spring…
Why bother coming when there’s nothing to do but brawl?
If you can look past all of the above in hopes of “getting your Vegas on”, what’s left to do? Well, right now there are no nightclubs, day clubs or casino bars. There are a few scattered deejays, no karaoke and minimal live entertainment. Dancing is strictly prohibited (I’m not sure if you’re allowed to quietly hum the theme from “Footloose”, though). You might catch a lounge singer here and there, or perhaps some “Streetmosphere” performers at Venetian/Palazzo. That’s about it.
On and around Las Vegas Blvd 10 am on Tuesday 9/22/20. It’s a ghost town.
There are no production shows, no headliners, no topless revues, no singing gondoliers, and no magicians or comedians. Cirque du Soleil has gone bankrupt, Human Nature and Blue Man Group have left the building, and Wynn’sLe Reve has sunk to the bottom of the pool. Every single stripper joint is out of commission, and prostitution is still illegal here, too. I’ll ask again….are you having fun yet?
Update 9/23/20 – Nevada’s governor lifted restrictions on bars effective Monday 9/21/20. I ventured out the following evening for happy hour at a Palazzo eatery, then a nearby local tavern during the first Raiders home game. I was expecting a healthy turnout, yet both places were nearly empty. See below.
Entertainers bite the wrong hand
If you’ve followed this column for any length of time, you know that I have a soft spot for the entertainment community. I’ve hyped individual performers, new shows, revisions, special events, and pop-up appearances. Charity efforts, openings, profiles pieces, sexy celebrities, and passion projects have made up the bulk of Vegas Unfiltered Blog.
In an effort to assist the return of live entertainment, last week I contacted dozens of entertainers and requested that they record a 30-second video plea to Governor Sisolak to eliminate restrictions on live performances. I volunteered to gather and forward them to the Governor. After all, if movie theaters and water parks can reopen, why not production shows? But it would seem that many entertainers would rather eat their own tails than use their voices to make a difference.
In this age of selfies and TikTok videos, turning one’s phone into a tool for self-preservation should seem like a no-brainer. What I got instead was an avalanche of negativity, mockery, apathy and downright hostility from a number of entertainers. To say that I was shocked would be mild, especially after years of selflessly supporting them. I’m still reeling from the pain.
“You aren’t an entertainer…stay out of it”. “Are you crazy, suggesting that I go back to work? You’re telling me to put my life at risk!”. “I’m busy right now, let me think about it”. “I don’t appreciate being put in this position”. “I can’t take a political stance…it might jeopardize my job”. Oh, you mean the job that left you high and dry without unemployment compensation? The one that might never actually return while you sit on your ass getting fat? Yeah, that one.
Where am I going with this particular tangent? Well, the response I got was a punch to the throat, and quite indicative of the ugliness that has pervaded Sin City…and the nation as a whole. The amount of negativity around us is off the charts, but especially here, where there is little hope of things returning to normal anytime soon.
Considering all of the lost jobs, closed businesses and violence in the streets and neighborhoods, it’s completely understandable for people to feel this way. But would I recommended coming here for a vacation at this time? Absolutely not.
After recovering from the 10/1 mass shooting, 9/11 attacks, and 2008’s economic crisis, COVID-19 may be what finally causes Las Vegas to topple…
Consider sitting out the next couple of rounds
This city can no longer deliver any of the excesses that it’s famous for. Carefree revelry doesn’t have a place in a COVID-impacted society, and today’s Vegas offers nothing that you can’t get somewhere else. After spending the better part of a decade encouraging you to come here, I can no longer do that in good conscience.
Las Vegas isn’t worth your time, the inconvenience, the expense, or the risk to your health and safety. For now, it’s better for you to just stay home and wait it out.
Update 9/11/11 – in an effort to reduce the amount of violence on their properties, Wynn Resorts has filed an agressive and daring lawsuit. They’ve also vowed to increase their security force and have committed to raising room rates to discourage bad apples.
In a 9/9/20 interview with Las Vegas Review-Journal, CDC Consulting Vice-president Greg Mullen stated “Several of our higher-end profile clients say their high-end guests are done coming until this is under control. They’re scared to walk outside their rooms, and don’t feel safe on elevators or on the casino floors themselves. It’s a bad look. … You can really, severely, put a tarnish on Las Vegas.”
Vegas Unfiltered Blog will be taking an indefinite break. If and when there is a reason to put Sin City back on your to-do list, you might see this site return. Until then…stay safe, stay smart and be well.
Youthful heartthrob from “Rock of Ages” and “BAZ” possesses the soul of a legend…
There are many who consider Palazzo‘s BAZ to be one of the greatest productions that Las Vegas has ever seen. A gentre-defying blend of modern music and the works of literary greats as seen through the eyes of film director Baz Luhrmann, BAZ provided a forum for some of the best entertainers in the business.
When Ian Ward stepped into the role of “Romeo”, the youthful performer had big shoes to fill. James Byous, LJ Benet and Myles Nuzzi had all been stunning as the ill-fated lover, yet Ian (full name Ian Ward Brininstool) managed to make his own indelible impression. His powerful, heartfelt performance of Elton John’s “Your Song” elicited cheers from the audience…and the tragic “Love Is Blindness” (below) could cause you to erupt into sobs.
Ian made his stage debut at the age of nine, landing the lead in a large scale production of Oliver. Since then he’s taken on television with a role in Veronica Mars and the New York stage in musicals like Gettin’ The Band Back Together, Leaving Eden and the Radio City Music Hall Christmas Spectacular.
The native of La Jolla has performed on cruise ships around the world and lived in cities as diverse as Los Angeles, Miami, and of course, the Big Apple. Currently completing his studies at Berklee College of Music with an album on the way, he’s released a collection of self-penned singles that reflect a variety of cultural experiences.
Ian was performing in the hit Los Angeles production of Rock Of Ages (with fellow BAZ alumnus Sean Lessard) when the pandemic forced it to close. Since then he’s been focused on his studies and writing new music. Like BAZ, Ian refuses to be categorized, yet influences from The Beatles, Elton John and classic rock anthems come through.
Like most entertainers, the sandy-haired Californian has been yearning for a return to live performance. He’ll be center-stage this Friday and Saturday with an intimate showcase at The Vegas Room. I caught up with Ian over the weekend, and this is what he had to say:
When did you first visit Las Vegas, and when was the first time you performed here?
Growing up in San Diego, Las Vegas has always been a vacation destination for me and my family. I clearly remember spending my 13th birthday here and doing the indoor skydiving experience with my best friend. I think somewhere deep in my subconscious, I always knew that I would be spending more time in this special city. My dream came true when I was cast as Romeo in BAZ back in 2017. This was my first time experiencing performing here and getting to know the entertainment community in Las Vegas.
Roles in BAZ, Footloose, and Rock of Ages have allowed you to stretch your acting, dancing and singing muscles all at the same time. Do you approach a song “differently” when you’re performing in-character versus as yourself? Which do you prefer?
When I am performing a song in a musical, I bring the past experiences and memories of that character into the words that he is speaking and singing. As an actor through song, you must be able to convey to the audience where this character is in their particular journey within the overall story of the play.
When I perform an original song or a cover song in a cabaret setting, sometimes I am more focused on feeling the energy and vibe of the material and connecting with the audience. I want to communicate directly and bring them along on the ride. It’s much more collaborative with the people there enjoying the music.
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Photos: Ryan Salinas for The Vegas Room
You tend to gravitate towards explosive productions, yet your solo work is of a more romantic nature. What kind of music do you listen to for your own enjoyment?
I love doing large scale productions because of the quality of lights, sound, special effects and the entire creative team that comes together to create something spectacular. However, in my solo work, I tend to gravitate towards love stories or stripped down acoustic sounds. I think this comes from my father’s influence in classic rock and my love for classic songwriters such as Neil Young, James Taylor, Sting, and The Beatles. I would love to blend high quality production with my own songs eventually.
Your cover of “Across The Universe” with Ruby Lewis is gorgeous and pure in its simplicity. How did that collaboration come about, and do you see the two of you working together again?
Ruby and I love to collaborate on songs that we share a passion for. One afternoon at my parents house, we were listening to some oldies and “Across the Universe” started playing. Ruby’s voice is so pure and strong that when we blend harmonies, it always sounds special and unique.
We decided that it would be a nice take on a classic to do our own rendition, and I think the setting of my deck made the ambience all that more magical. She and I will definitely be doing more writing and recording together in the future. She is featured as the background singer on my song “Tru Luv” and sometimes I help arrange or cowrite on her songs. We hope to be onstage together soon!
Your IMDB and social media bios don’t list your birth year. Is there a reason behind that?
Haha! No reason for that actually. Maybe it’s just an industry thing…I think my agents might have taken it down online. I was born on Valentines Day, 1996.
You’ve shone onstage, on the screen and in the recording studio. What’s next to conquer?
I want to continue to grow my catalog in the recording industry and make songs that will make a difference to society and uplift people. A large goal of mine is to get significant progress made with my entertainment company ‘Outward Original’. This company was formed to establish artistic media that can create understanding and harmony. And, I want to collaborate with other artists to make art across all mediums.
Many artists have reported a surge of creativity during the pandemic. Has this happened to you as well? What did COVID-19 deliver to your legacy?
This year has been very tough on everyone. Covid-19 was responsible for the closing of one of my favorite productions I have been a part of…’Rock of Ages Hollywood’…just after we had opened. It also took the life of my great friend, Nick Cordero, whom I shared the stage with in ‘Rock of Ages’.
I went though a couple months of reflection and a form of depression where it didn’t feel authentic to be creating or trying to push my voice out into the world. However, now I am feeling invigorated and have been blessed with an influx of new opportunities, so I’m ready to get back out there and create!
Your website is “Ian Ward Out Ward Dot Com”. What is the message or meaning of that?
Ward is actually my middle name. My last name is Brininstool, of German descent. ‘Outward Original’ is the name of my entertainment company. And, being a spiritual person, I believe in the process of taking inspiration and then letting that flow freely outward into the world. So this play on words seemed both fitting and appropriate for my company and my beliefs.
Is there one well-known role that you’d love to take on? Who’s your dream onstage partner?
A dream role of mine would be to play Roger in RENT! Or be a part of a brand new, revolutionary musical where I get to build a role from the ground up. I had an experience like this when I was the first “Ren” in ‘Footloose’ for Norwegian Cruise Lines, because I got to make a lot of creative and artistic choices that became a part of the track for other actors to come! I am excited to see which great performers I get to share the stage with in the future!
The Vegas Room has quickly become the go-to venue/hangout for BAZ alumni (Randal Keith, Lisa Marie Smith, Anne Martinez, Eric Jordan Young) as well as other highly seasoned performers. Your inclusion in their entertainment line-up is testimony to your talent. What can guests expect from your showcase?
I feel so honored to have been asked to perform at The Vegas Room! My peers that worked on BAZ with me are so talented and are such gems in this city. I look forward to joining them in the roster at this great venue! The audience can expect a night of an eclectic smattering of classic songs, some originals I have been writing recently, and stories from my career that I hope will excite and interest people. I can’t wait to connect and entertain to bring some light to their night!
Ian Ward takes to the stage of The Vegas Room on August 7th and 8th at 8pm. Options include a 6:30pm dinner/show or 7:30pm light bites/show. Click here or call (725) 206-7059 for more information and reservations. The Vegas Room is located at 953 E Sahara Avenue Suite E18 (Bright RED Doors), Las Vegas, NV 89104
In the era of COVID-19, a burgeoning Vegas company promises “You won’t have to be afraid of what you can’t see. We have eliminated it”.
All of us are hearing about “the new normal”…a post-pandemic reality where our behaviors, sensibilities, and concerns will have to be re-established. More than anything else, we’re concerned about sanitary procedures and the transmission of contaminants, both airborne and on objects and surfaces.
My forward-thinking friend, businessman Mel Cole, founded a new company just as the pandemic was sweeping our country, and his timing couldn’t have been better. Ozon3 eliminates your worries by completely destroying the threat, whether it’s from smoking (cigarettes, cigars, marijuana), pet odors, mold, allergens, volatile organic compounds, all viruses (including seasonal flu), and even the dreaded COVID-19.
You may have read my articles here and here about the various measures being taken by Sin City resorts to help keep our guests COVID-free. Their protocols include the use of UV light, low-pressure fogging systems, and the application of disinfectants. Ozon3 is a different approach, one that guarantees 100 percent coverage of every area, even into the air ducts. And there’s no residue or damaging effects to surfaces or objects.
As you’ve probably surmised, ozone is the magic ingredient at Ozon3. You may remember from science class that ozone’s chemical formula is ’03’, which represents “trioxygen”. The distinctive odor of ozone is present whenever lightning strikes, and its rapid degradation allows it to become pure oxygen very quickly.
When introduced into an area, ozone gas causes rapid oxidation of contaminants, which makes it incredibly useful in a variety of industries:
Disinfecting air and laundry in hospitals, office, and hotels
Disinfecting water instead of with chlorine
Deodorizing air and objects, such as after a fire
Killing bacteria on food or on contact surfaces
Controlling legionella (Legionnaire’s disease)
Sanitizing swimming pools and spas
Scrubbing yeast and mold spores from the air
Chemically attacking contaminants and eradicating water-borne parasites
Mel told me that the process is very simple and completely effective. Once pets and people are removed, his certified professional team enters, outfitted in protective gear. Then they use trusted, highly-rated equipment that converts oxygen into concentrated ozone. Within an hour, the area is “surgically sterile” and can be reoccupied soon after.
Since its launch this spring, Ozon3 has been used extensively in lounges, bars, medical and retail offices, apartment complexes, and private homes. Some of their most satisfied customers are those who have tested positive for COVID-19 and want to have the virus completely eradicated from their living spaces. If that doesn’t give you peace of mind about your own home’s cleanliness, I doubt that anything will.
Airborne diseases are caused by pathogenic microbes small enough to be discharged from an infected person via coughing, sneezing, laughing, and close personal contact or aerosolization of the microbe. The discharged microbes remain suspended in the air on dust particles, respiratory and water droplets.
Our Ozon3 treatments are powerful enough to deodorize and sterilize your space from any odors, mold, bacteria, viruses, and VOCs (volatile organic compounds). With today’s pathogens, it is highly recommended to eliminate threatening pathogens in large rooms, offices, hotels, restaurants, labs, pet zones, basements, garages, hospitals, schools, water and fire damaged areas, and more!
Ozon3 is offering a special price for readers of Vegas Unfiltered. Mention this article to get a rate of $165 per 1,000 square feet of space.
You should know that I am not receiving any financial compensation for this endorsement. I respect this business and its founder, therefore I recommend it as a service to my readers.
Ozon3 is open Monday through Friday from 8am to 6pm, Saturday and Sunday from 10am to 7pm. Call 702.906.0320 for more information or to schedule an appointment. You can also visit their official Facebook page or website.
Superlative new nightspot/restaurant has a painfully attractive cast of hunks….and one particularly hot lady…
It’s tough enough to launch a new business under any circumstances. But what about during the tail end of a quarantine? As Vegas entrepreneur Eduardo Cordova recently learned, if you do so with careful planning and COVID-19 safety protocols, you’ll be off to a great start. The Garden Las Vegas did exactly that, providing the perfect tonic to a fun-starved community while offering a luscious assortment of mouth-watering eye candy.
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The Garden LV has only been open for two months but is already recognized as a runaway success. Located in the heart of downtown’s Arts District, the restaurant/bar has quickly become Sin City’s hip hotspot. The indoor-outdoor venue is located next to ARTIFICE BAR in the trendy Art Square, also home to monthly First Friday festivals.
Cordova had this to say about his latest venture: “The Garden is a fresh, new concept. It is an intimate and chic LGBTQ lounge bar (that) dives into an untapped market in the Las Vegas community, championing craft cocktails, light bites, and an indulgent ambiance.”
While others have written about The Garden‘s lush decor, delicious food, stunning cocktails, and superlative entertainment, this column is called “Hot Guys of Vegas” for a reason. So let’s get straight to the beef and take a close inspection of a few of the hunks that make The Garden Las Vegas such a sumptuous experience.
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Shyllon Melatti – I first introduced you to Shyllon Melatti when the model and budding actor had taken over the role of “Stefan” in SEX TIPS at Paris Hotel. Since then, the handsome Vegas native was offered a hosting gig at Chippendales…just as the pandemic shutdown went into effect.
Undeterred, Melatti joined the cast by way of Chippendales@Home, a virtual service in which the legendary entertainers present you and your friends with a private party. Shyllon’s been bumping and grinding along just nicely ever since. He also hosted a series of live fitness sessions and was featured in a guest spot for Las Vegas Magazine:
When The Garden had their initial casting call, Shyllon naturally stood out. Now he’s a favorite of guests both new and returning, skilled at presenting signature cocktails with a wholesome smile that his face mask does little to hide. Ask him nicely, and the charming cat-dad might flash his abs for you.
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Shyllon Mellati serves up smiles for celebrity medium Thomas John (right)…
Alejandro Chirino – Every cast has that one member who’s mysterious and shares very little about themself. Alejando Chirino is apparently that kind of guy. Strong and silent, the native of Matanzas, Cuba is able to say a lot by speaking next to nothing. The muscular hunk moves quietly through the lounge area of The Garden, instantly commanding attention by not trying to.
Clearly an enthusiast of fitness, the model-server has been devoted lately to the Black Lives Matter movement, calling for justice in a time when our culture is in chaos. Alejadro’s also a supporter of LGBTQ causes, dedicating his birthday towards the plight of gay and transgender people, especially in the Las Vegas community.
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Ger Haro – The fabulous Ger Haro is another returning favorite to the “Hot Guys of Vegas” column. The model and master mixologist is famed throughout the city for his rocking body, stunning tattoos, ever-dazzling hairstyles, outgoing persona and a shockingly-deep voice.
Known as “Gerry” to his friends, Mr. Haro is a favorite subject of photographer Noel Dahl. The two collaborated on a 2020 fundraising calendar to benefit Amor Peludo, a Spanish-language non-profit that assists pet care and housing in the Las Vegas Latino community.
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This month, Gerry stepped out from behind the bar to try his hand at hosting The Garden‘s Thursday Bingo Night. But don’t be concerned…you’ll still be able to indulge in the handsome stud’s hand-crafted cocktails every Thursday through Sunday. And wait until you see what he can do with a cucumber.
Brandon Grimm – There’s a silent one in every group, and there’s also the guy or gal who sparkles. And “Sparkles” just happens to be the nickname of Brandon Grimm. If you’ve ever hung out in West Hollywood, you might have encountered the bedazzled boy at world-famous The Abbey Food & Bar, where Brandon was once a dancer and manager. He’s also performed alongside Willie Gomez as a backup dancer for Britney Spears.
Back in Las Vegas, the fair-skinned musclehunk has become airborn in Atomic Saloon Show, alternating center stage with fellow performer Davide Zongoli (another “Hot Guys of Vegas” alumnus). A skilled aerialist and pole artist, Brandon entertains audiences with his light-hearted wit and physical prowess. Both of those qualities come in handy when taking care of the loyal patrons that now return to The Garden every weekend.
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Eduardo Cordova and Chandler Kramer– Barbra Steisand once sang a cynical ode to nightlife romance:
Love comes from the most unexpected places In bars that thrive on loneliness Where people sell their sorrow for your time
Fortunately for the adorable duo of Chandler Kramer and Eduardo Cordova, the opposite became true. Working side by side in a new business could easily fray nerves, yet this couple’s relationship has grown stronger. The two took their next step this past Independence Day weekend when Mr. Cordova proposed to Mr Kramer (an ICU Nurse at Summerlin Hospital Medical Center) inside The Garden, to the delight of their patrons…and friends throughout the city.
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Lilian Aguilar – When I first decided to do this article, I approached bartender Lilian Aguilar while she was on duty. My apologetic words were something along the lines of “I’m about to do a feature on The Garden‘s staff. Unfortunately, I can’t include you, as it’s going to be all about the boys”. Miss Aguilar was quite understanding and thanked me anyway.
Since then, I’ve observed this young lady in action and have realized that Lilian truly deserves her own special mention. After more than three years of Vegas Unfiltered and literally dozens of related articles, Lilian Aguilar is now the First Lady of “Hot Guys of Vegas“. She’s dynamic, glamorous, and a truly integral part of the team.
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Lilian may be “one of the boys”, but she’s all woman…and an ambitious one at that. A longtime vegan, she’s a certified fitness trainer, certified plant-based nutritionist, a title-holder for Mrs. USA Globe, and of course, a model. She, along with The Garden‘s equally dynamic operating partner Edith Castillo (below) bring a powerful female presence to Sin City’s latest success.
The Garden is located at 1017 S. 1st St – Suite 180, Las Vegas, NV 89101 (702-202-0900)
Hours are Thursday & Sunday 6pm-1am, Friday & Saturday 6pm-2am. Reservations are recommended for dining. Click here for menus, reservations and additional information.
Photos: Higor Almeida Photography, The Garden LV, Brandon Grimm, Lilian Aguilar, Ger Haro, Alejandro Chirino, Eduardo Cordova, Chandler Kramer, Sam Novak
So excited to have been today’s guest on SUMMER SPOTLIGHT 2020 with Gayle Nicholson, discussing the pandemic’s effects on Sin City…and the awesome way that Westgate Las Vegas welcomed everyone back.
Chapter one of a four-part series on post-pandemic traveling…
This year will undoubtedly be remembered as the most stressful of our lives. Just when you think the coast is clear, a new form of chaos arrives. But enough is enough, and it’s time to step out into the sunlight.
Summer is already upon us, still people have been wondering “Is it too soon to vacation?”. That’s a valid question, especially considering the seriousness of the COVID-19 pandemic. But after what I’ve just experienced during a week of research, the answer is a resounding “Pack your bags, hop on a plane and go have some fun!”
As I wrote here, post-COVID vacations are incredibly tempting. That’s especially true when you consider the massive efforts undertaken by airlines, restaurants, service workers, and tourist destinations to welcome you back. Things will probably never be cleaner, safer, less crowded, and more convenient than they are right now.
Then there’s the issue of $$$$. Sure, finances are dangerously tight for most households. But if you happen to have funds tucked away or received a stimulus check to help jump-start our ravaged economy, this may be the most affordable vacation opportunity you’ll EVER see. So grab the family, say farewell to two-plus months of isolation, and join me in Florida for this four-part series on Westgate Resorts.
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I began my research by climbing aboard a Southwest Airlines nonstop from McCarran International Airport to the Sunshine State. The popular airline’s longtime open-seating policy lends itself well to social distancing, as did a five-person-per-group boarding process (see their enhanced COVID-19 protocols here). The journey was relaxing and comfortable, with plenty of room to stretch out (over 120 empty seats on my nonstop flight).
Once in Orlando, I’d observe the enhanced sanitation protocols that Sin City guests can expect when historic Westgate Las Vegas hotel-casino reopens very soon. Stops at their locations throughout east and central Florida would permit me to see the Westgate CARES program in action (click HERE for complete details) and its consistent application throughout vastly different styles of resort.
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My itinerary ranged from two self-contained stay-and-play destinations to an oceanside pier and a rustic outdoor “dude ranch” complete with campgrounds, airboat rides and a weekly rodeo. There are twenty-four Westgate locations in all, including New York City, Park City UT, Mesa AZ, and historic Williamsburg VA.
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My first stop was Westgate Lakes Resort and Spa, an all-in-one complex just a short drive from Orlando International Airport. Located near major theme parks, Westgate Lakes has over 2,100 guest rooms and timeshare residences that appeals to the family crowd. The resort was just making final preparations to welcome back guests as I drove in, so I was able to take photos and get a lengthy tour while it was mostly vacant.
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Once you arrive at the entrance, you’ll be greeted by a new drive-up check-in procedure. This option allows guests to limit person-to-person contact, so they can receive room keys, a resort map, and related materials from the comfort and safety of their vehicle.
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The Pavillion’s main lobby still offers a traditional registration desk, but the area has been retrofitted with social-distancing markers, sanitizer dispensers, and plexiglass shields between desk agents and guests. All employees wear face masks, and visitors are encouraged to do the same (they may be mandatory at some indoor locations or for certain activities, depending on the current guidelines of your vacation period).
You may have heard that some businesses and attractions now scan the body temperature of arriving guests (a two-second touchless process) and ask COVID-related health questions before granting access. At Westgate Lakes, the only time this is done is before visitors enter the on-site restaurant or when they’re about to participate in resort activities like water sports, mini golf, etc…
Strolling through the Pavillion, you’ll find Sid’s Bistro (with Starbucks service), a timeshare presentation area, and a discount ticket desk for major theme parks. The second level of the building is home to the award-winning Serenity Spa (read my review here) and a hall for vacation ownership/timeshare presentations (also redesigned for social distancing).
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Next door is an expansive fitness facility and juice bar that rivals freestanding gyms. Neither had yet reopened during my stay, but preparations were being made to do so. Group fitness classes had also been suspended for the time being, but the fitness center is offering virtual versions via the resort’s TV channel that you can participate in from your guestroom.
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Head back outside and you’ll discover seven pools, outdoor bars, jogging trails, barbecue pits, water activities, and outdoor mini-golf. Adjacent Village Shops is home to the Marketplace, Deli, Cordovano Joe’s Pizza, a bowling alley, game room, and Drafts Sports Bar & Grill, all under by a cleverly-concealed parking structure topped by a modern convention center/ballroom with scenic views.
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Restaurants will “temp” you and ask COVID-related health questions before granting entry. You’ll also be asked to sanitize your hands at the door. Menus are printed on disposable paper, or you can pull them up on your smartphone by scanning the restaurant’s touch-free QR code. Plates and utensils are also disposable/recyclable, and packaged take-out foods are sealed with a security label to ensure sanitary delivery.
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Tucked inside of Drafts Sports Bar is “The Clubhouse”, a themed meeting room great for smaller professional gatherings and parties. The mens room has a humorous wall known to as “The Beer Recycler” (don’t think too hard). Outside, an entertainment promenade features atmospheric lighting, fire pits, live music and lounging areas where you can wind down at the end of the day.
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Since we’ve already addressed the fears of air travel in this post-COVID reality, let’s cover the issue of safety and cleanliness in guest accommodations. Having traveled regularly for the better part of two decades, I probably have an edge over the casual vacationer on the subject.
You see, I’ve been to cities around the world, sleeping in establishments ranging from rundown roadside motels to jaw-dropping penthouse suites. And even in the swankiest of places, there’s still that concern of “Just how thoroughly has this place been cleaned?”.
After seeing Westgate Lakes’ crew in action, I can happily say that this was the VERY FIRST TIME that I felt assured of top-to-bottom cleanliness. I didn’t reluctantly press the light switches. The fear of germs was absent when handling remote controls and bathroom fixtures. There was no hesitation when I sat on the furniture or enjoyed my morning coffee at the breakfast bar.
Why did this time feel different? Because I’d educated myself in advance, knew about the Westgate CARES approach, had observed their sanitation protocols, and recognized the efforts to protect my health. So I unpacked my luggage with peace of mind and enjoyed four nights of blissful relaxation.
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My reservation was for a one-bedroom villa in a newly-opened tower (there are over 25 buildings within the resort). Villas offer are much bigger than the average hotel room and provide ample space for the average-sized family to spread out. There’s a king bed, jacuzzi tub, modern bathroom with walk-in shower and a queen-size sleeper sofa. Accommodations range from a budget-friendly Studio Villa with kitchenette (sleeps four) to four-bedroom Presidential Villas that can accommodate up to twelve guests.
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Villas include their own laundry appliances and screened-in balconies or patios. Fully equipped kitchens have been supplied with cookware, utensils, coffeemaker, glassware, and plates. The entertainment center/sound system is equipped with a DVD player and extensive programming options. Property-wide wi-fi is standard for guests.
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Those who prefer to avoid contact with others can order groceries directly from the onsite Marketplace, request contact-free delivery, then prepare their own meals. All on-site restaurants and the deli deliver room service, too. But if you’re like me, you’ll want to head over to Drafts Sports Bar and Grill for some awesome pub grub (courtesy of Executive ChefRobert Walter), beer or cocktails.
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Westgate Lakes‘ multi-acre layout (resort map here) is quite conducive to social-distancing. Buildings are spread throughout the property and the entire resort is walled and gated, so you can feel safe whatever you’re doing (just keep in mind that the lakes contain natural wildlife and are not meant for swimming).
There are basketball and tennis courts, sand volleyball, bicycle rentals, swimming classes, horseshoes, daily activity schedule, paddleboard, boat rentals, and fishing. Park-like spots invite you to sit down and enjoy the peaceful lake scenery and nature sounds.
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Since I’ll be visiting vastly different resorts in this series, I’ll be pointing out their specific operational changes now in place to ensure your safety. At Westgate Lakes Resort and Spa, adjustments are such that you’ll barely think about them. For instance, poolside foods and cocktails are still available, but orders are taken and delivered by mask-wearing staff members as you enjoy the sun.
Loungers and dining furniture are frequently disinfected, especially between each guest, they’re spaced further apart, and capacity has been decreased, especially at indoor locations. For recreational activities, all equipment is sanitized between uses. That includes the putters at mini-golf, rented bicycles, playground equipment and bowling balls. An under-construction Treasure Cove Water Park will most likely have social-distancing protocols in place when it opens as well.
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The resort provides courtesy round-trip shuttle service (see schedule here) to nearby attractions. Universal Orlando reopened its gates on June 5th and Sea World has its sights set on June 11th. As for Disney Parks, a phased reopening is in the works, tentatively beginning July 11th. Click here for the latest updates directly from the “Mouse House”.
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With all of the entertaining things to do at Westgate Lakes, you may never want to leave the grounds. And in this post-pandemic world, it’s important to have those options. But however you decide to spend your Orlando vacation, now’s the time to make it happen.
Westgate Lakes Resort and Spa is located at 9500 Turkey Lake Road Orlando, FL 32819. For reservations call 888-826-3409 or visit them online here.
Disclaimer – this is not a paid endorsement for Westgate Resorts. My opinions are my own. As the Vegas Unfiltered Blog slogan states, “Probably biased. Definitely honest”. All photos were taken by myself.
Well, you’ve stuck with us through the rough times. Now will be you ready to return? That’s the question that all of us in Las Vegas are asking. Governor Steve Sisolak has given approval for casino hotels to return on June 4th, and the floodgate of information is open!
We’re snapping off the padlocks and sweeping the red carpet to welcome Vegas lovers back to the Strip, Downtown and surrounding areas. The changes will be many, and ramping up will be gradual. For now, only three MGM Resorts properties will be opening on June 4th. But that’s okay, as this will be a litmus test to gauge customer demand and determine a timeline for moving forward.
Here’s the official MGM Resorts announcement in all it’s carefully-worded glory. It provides complete details on the “new normal” that you’re probably already sick of hearing about (sorry, not sorry).
(Las Vegas – May 27, 2020) — MGM Resorts International (NYSE: MGM) (“MGM Resorts”) announced its planned June 4 reopening of Bellagio, New York-New York, MGM Grand Las Vegas and The Signature, following the closure earlier this year of all of its U.S. properties amidst the coronavirus crisis. At opening, amenities at all properties will be limited. As demand for the destination builds, additional venues within these resorts will open and other MGM Resorts properties on The Strip will reopen.
“Our hearts go out to everyone in the communities where we operate, and around the world, who has been personally impacted during this time of crisis,” said Bill Hornbuckle, MGM Resorts’ Acting CEO and President. “As we plan for these openings, the health and safety of our guests and employees is at the forefront of all we do. Getting many of our employees back to work and welcoming guests through our doors once again will allow us to do what we do best – entertain. The team is ready and we can’t wait.”
Health & Safety
MGM Resorts recently released its comprehensive “Seven-Point Safety Plan,” a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to mitigate the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full plan can be reviewed at mgmresorts.com. We will continue to evaluate and evolve our safety protocols. Key initiatives include:
Employee screening, temperature checks and COVID-19 specific training
COVID-19 testing offered for employees as they return to work in partnership with the local medical community
Employees will be required to wear masks; Guests are strongly encouraged to wear masks, and in some settings where physical distancing is more difficult and/or barriers do not exist, will be required to do so. Examples of where masks will be required include salons, certain table games where physical barriers are not in place and elevators, if riding with guests outside of their travel group. Masks will be provided, free of charge
A physical distancing policy will be implemented, with floor guides serving as reminders
For areas where physical distancing presents challenges, plexiglass barriers will be installed, or other measures will be used to reduce risks
Standalone handwashing stations designed by MGM Resorts conveniently located on casino floors
Contactless Check-In through the MGM Resorts App will allow hotel guests to go through the check-in process on their personal devices, minimizing interactions
Guestroom Attendants will wear masks and gloves while cleaning each room and will change gloves between guestrooms
In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers will be utilized in many large public spaces so that disinfectant is applied efficiently
Digital menus will be available to view on personal mobile devices via QR codes in the company’s food and beverage outlets
To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready
MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. We ask that if a guest tests positive after visiting one of our properties, they alert us through a special email address (covid19@mgmresorts.com). We will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.
For a full listing of amenities that will be available at each resort, please visit mgmresorts.com. Complimentary self-parking will be available for guests; valet parking will not be operational at this time.
A glimpse at what guests can expect:
Bellagio
Bellagio’s Conservatory will open with a beautiful new Japanese Spring Garden display called “Japan Journey: Magic of Kansai”. The resort’s iconic fountains will once again come to life. Food & Beverage amenities will include a variety of lounges such as Petrossian Bar, featuring its signature pianist as well as casual and fine-dining restaurants like Prime and Lago. The Mayfair Supper Club, which opened only a few months ago to rave reviews, will also reopen its doors. The lush pool will open with a selection of cabanas available. The Salon and Fitness Center also will be available.
New York-New York
In addition to a variety of bars and dining offerings including the lively Tom’s Urban, New York-New York guests can enjoy the highly popular Big Apple Roller Coaster and Big Apple Arcade, as well as Hershey’s Chocolate World. Just in time for celebrating summer, the pool will open with a selection of cabanas available. The property’s Fitness Center will be available to hotel guests. Many of the venues at the adjacent Park are slated to open, as well.
MGM Grand and The Signature
MGM Grand, known for its dynamic mix of offerings, will open a number of bars and lounges as well as casual and fine-dining venues including Craftsteak and Wolfgang Puck Bar & Grill. A selection of cabanas will be available alongside a portion of the resort’s exciting pool environment. The Salon and Fitness Center will be available to hotel guests. The Signature at MGM Grand also will open with a variety of its amenities available.
Days and hours of operation at all venues will vary. For a full list of offerings, and to make reservations, please visit mgmresorts.com.
Caesars Entertainment is going a little more conservative than MGM, with only Flamingo and Caesars Palace slated to reopen at first:
We are ecstatic to announce that we will begin the re-opening of the Fabulous Flamingo on Thurs, June 4. We will offer lodging, dining options, access to GO Pool at the Flamingo Hotel and Casino and the Beach Club pool, as well as slot machines & table games in accordance with physical distancing guidelines.
We are pleased to announce that we will begin re-opening the Palace on Thursday, June 4. We are happy to offer lodging, dining options, access to the Garden of the Gods pools, as well as slot machines & table games in accordance with physical distancing guidelines.
Fees for paid self-parking will be suspended. For more information on the Company’s health and safety protocols, visit: Caesars.com/health.
Westgate Las Vegas has set a date of June 18th for their return, but that will quite likely be moved up with everyone else doing June 4th. Click here for updated information via their own reservation site. I already unveiled the historic resort’s extensive care protocols in this piece and am currently in Florida to witness their procedures in action. I’ll tell you all about that in an upcoming series that was announced here.
Nearby Sahara is accepting reservations for stays beginning June 4th. They’ve also released a formal COVID-19 operations plan, as seen here:
(May 21, 2020) – SAHARA Las Vegas today released a comprehensive outline of health and safety protocols under the resort’s SAHARA Cares program that will be implemented upon re-opening following the government-mandated closure of the property on March 17 due to the COVID-19 pandemic. The outline details enhancements to the resort’s rigorous sanitation protocols along with new social distance considerations. SAHARA Las Vegas collaborated with experts to establish hundreds of additional practices to minimize risk for guests and team members. A full overview of the SAHARA Cares program may be found at SAHARALasVegas.com/SAHARACares/.
“The health and safety of our guests and team members is our number one priority,” said Paul Hobson, SAHARA Las Vegas Senior Vice President and General Manager. “In addition to the enhanced cleaning practices, we have developed new service initiatives designed with the wellbeing of our guests in mind. We recognize the ongoing need to stay informed regarding the latest recommended protocols and resources to deter the spread of the virus. We are committed to ensuring both our guests and team members can feel safe when they come to our resort.”
SAHARA Las Vegas continues to follow the orders of Nevada Governor Steve Sisolak. Resort leadership anticipate a phased approach to re-opening and look forward to welcoming back team members and guests as soon as it is recommended to do so.
The Cosmopolitan is set to unlock its doors at 10am on June 4th. The swanky hotel casino recently earned an early slot on my “2020 Year-End Naughty List” when an eagle-eyed reader discovered that the swanky resort plans to raise their resort fees. Cosmo’s PR agency sent this release out just within the hour, loaded with answers to most of your questions:
(May 27, 2020) – The Cosmopolitan of Las Vegas reopens its doors to the public on June 4 at 10 a.m. PST. Following Nevada Governor Steve Sisolak’s directive on May 26 permitting gaming properties to return to business on June 4, and upon receiving approval from the Nevada Gaming Control Board, The Cosmopolitan prepares to welcome guests back to the luxury casino-resort. As health and safety remain a top priority, The Cosmopolitan has implemented strict guidelines that meet or exceed the standards set by local, state and federal authorities.
“In the past ten years, we have had the privilege of creating environments that house lasting memories for many. And while our world has changed, our commitment to the wellbeing of our guests, CoStars [Cosmopolitan employees] and community remains. As we all acclimate to this new normal, we know the travel experience our guests have grown accustomed to will be altered. However, we are committed to delivering the exceptional service, energy and dedication that our CoStars provide and our guests seek. We look forward to welcoming our guests back to the resort soon.” – William P. McBeath, President & Chief Executive Officer of The Cosmopolitan of Las Vegas
Health & Safety Standards
Under the guidance of health and safety professionals, The Cosmopolitan created a comprehensive, internal plan, The Cosmopolitan Commitment, which builds upon existing health and safety procedures and addresses new operational and reporting processes. An extensive range of enhancements, including advanced cleaning and sanitization protocols, have been implemented resort-wide. Measures include dedicated CoStar training, social distancing guidelines, non-invasive temperature screenings, floorplan and furniture reconfiguration, signage installations, in-room sanitization amenity for guests and more.
Additional offerings that further support health and safety efforts:
· A standout feature provided to guests can be found in the resort’s distinct room design. More than 70% of the 3,033 guest rooms at The Cosmopolitan feature open-air access from a private terrace. Guests who book a room with a terrace can easily step outside for fresh air at any time during their stay.
· The Cosmopolitan’s chat bot and 24/7 digital concierge, Rose, provides contactless guest service and resort information through a guest’s personal cellular device. With a text to Rose, guests can get assistance ordering room service, requesting housekeeping services, making restaurant reservations, and have a direct connection to concierge, guest services, hotel room check-out and more.
· Additionally, QR (Quick Response) codes will be utilized at various bars and restaurants as a touchless option for guests to view menus. QR codes will be introduced to additional areas throughout the resort in the coming weeks.
Further details for guests and visitors can be found on The Cosmopolitan’s Health & Sanitization webpage.
Resort Updates
The Cosmopolitan will reopen with a multi-phased approach. Hotel reservations and an initial set of venues and amenities will open with the resort followed by a slow reintroduction of additional outlets in the coming months. Reservation dates are now open for booking and a curated summer promotion is available on the Offers page of the resort’s website. Additionally, The Cosmopolitan will waive paid self-parking for all guests. Valet parking will continue to remain complimentary for hotel guests as previously offered.
The following venues and amenities will be available for guests beginning June 4. Additional information, including instruction for making a reservation and hours of operation, can be found on The Cosmopolitan’s website.
· Restaurants: The majority of The Cosmopolitan’s Restaurant Collection will open with the resort. This includes: Beauty & Essex, Blue Ribbon, Block 16 Urban Food Hall (including District: Donuts. Sliders. Brew., Tekka Bar, Hattie B’s, Lardo and Pok Pok Wing), China Poblano, Eggslut, Estiatorio Milos, Jaleo, Holsteins, Milk Bar, Overlook Grill, Scarpetta, Starbucks, STK, The Henry, The Juice Standard, The Pizzeria and Zuma.
· Bars & Lounges: The Chandelier, Vesper Bar, CliQue Bar & Lounge and Race & Sports Book Bar will open with the resort.
· Gaming: The casino floor, high limit rooms and the Race & Sports Book will be available for guests at the time of reopening.
· Spa, Salon & Fitness: Sahra Spa, Salon & Hammam will open daily. The Boulevard and The Chelsea tower fitness centers as well as the outdoor tennis courts will also be open and accessible to hotel guests.
· Pools: The Boulevard Pool will open with the resort, with appropriately spaced lounge chairs, daybeds and cabanas, with dedicated cocktail service, available for guests.
· Retail: A variety of retail shops will open with the resort.
Venues pertaining to entertainment, nightlife or spa remain closed for the time being. Updates and additional venue openings with hours of operation can be found on the Travel Updates page on The Cosmopolitan’s website.
Community Efforts
The Cosmopolitan is dedicated to serving the local community through a variety of initiatives, now more than ever in an effort to give-back to first responders and local charities in need.
· Honoring First Responders: The Cosmopolitan honors first responders who have been at the frontlines of the COVID-19 crisis with 25% off room bookings now through the end of the year. First responders can book their room reservation by calling 800-435-0005.
· The Giving Module: The resort continues its efforts through the Giving Module program, which provides guests with the option to donate change from their slot play winnings to a local charity organization. Beginning in June, charitable beneficiaries include HELP of Southern Nevada, Goodie Two Shoes, American Heart Association and Veterans Village. These are in addition to a local non-profit organization benefiting first responders, which will be announced in the coming weeks. In further support of the selected charities, The Cosmopolitan matches up to $10,000 of all donations each quarter. Organizations interested in benefiting from The Cosmopolitan’s Giving Module program should reach out directly to GivingModuleProduct@everi.com to be considered.
My in-box continues to be flooded with similar announcements as I prepare to publish this piece, but you’re getting the gist of all of them. Clearly, major hotel casinos have been spending their down time reworking the system and waiting for an all-clear. Even the so-called “locals casinos” have sent out their plans. This one is from Boyd Gaming, parent company to The Orleans and several locations at Fremont Street:
Boyd Gaming Corporation today announced plans to resume operations at nine of its Nevada properties on Thursday, June 4, pending receipt of final regulatory approvals: The Orleans, Gold Coast, Suncoast, Aliante, Cannery, Sam’s Town, Fremont, California and Jokers Wild.
“We are excited for the opportunity to resume operations in our home state of Nevada,” said Keith Smith, President and Chief Executive Officer of Boyd Gaming. “By the first week of June, we look forward to having 19 of our 29 properties across the country back in operation, and we are optimistic that we will be able to reopen most of our remaining properties by the end of June. As we continue to return to business, we will remain diligent in protecting the health and safety of every person who comes through our doors, following strict safety protocols that meet the highest standards set by federal, state and local officials.”
Upon reopening, all of Boyd Gaming’s Nevada properties will operate with limited amenities and capacity restrictions in compliance with state and local requirements. Specific amenities and restrictions include:
Food Outlets: All properties will have select dining options open with varied hours. All buffets will remain closed at this time.
Casino Bars: All properties will have select casino bars open with varied hours.
Gaming:
· All properties will have slots and video poker available 24/7, following social distancing requirements.
· Table games will be available at Aliante, Cannery, the Cal, Fremont, Gold Coast, Suncoast, Sam’s Town and The Orleans with varied hours. Seating will be limited in accordance with social distancing requirements.
· The Orleans will offer poker with select hours. Seating at each table will be limited.
· Aliante, Gold Coast, Sam’s Town and Suncoast will offer Bingo with varied hours.
· Sports books will be open at Aliante, Cannery, Fremont, Gold Coast, Sam’s Town, Suncoast and The Orleans with varied hours.
Amenities:
· Fremont will offer valet services. Valet will be closed at all other properties.
· Pools at Aliante and The Orleans will open with varied hours.
· Bowling will be available at Gold Coast, Sam’s Town, Suncoast and The Orleans with varied hours.
· Gift shops will be open at properties that offer this amenity.
· All movie theaters, showrooms, fitness centers and spas will remain closed during the initial reopening phase.
Details on individual amenity, restaurant and gaming openings/closures along with hours of operations can be found on the website for each property.
Additionally, all Boyd Gaming properties will practice “Boyd Clean,” a set of comprehensive protocols aimed at protecting the health and safety of our team members and guests. These protocols include:
· Mandatory face coverings and temperature checks for all team members;
· Social distancing requirements and capacity restrictions across all customer and team member areas, including casino floors and restaurants;
· Enhanced cleaning and sanitation of all high-touch surfaces, including door handles, gaming machines, table games, handrails and elevator buttons;
· Increased placement of hand sanitizer dispensers throughout our properties;
· Required training for all team members on our safety protocols.
Three of Boyd Gaming’s southern Nevada properties – Eastside Cannery, Eldorado and Main Street Station – remain closed during the initial reopening phase. While the Gold Coast will reopen its casino and some restaurants on June 4, the Gold Cost hotel will remain closed at the present time.
Plenty of other Downtown hotel-casinos like Plaza and Downtown Grand are set for a June 4th restart. The Fremont Street Experience removes the barricades one day earlier, June 3rd at 9am. Here’s their official announcement:
LAS VEGAS – Fremont Street Experience (FSE) announced today they will reopen the pedestrian mall and access to adjacent hotel casinos and retail stores when they reopen on June 3 at 9 a.m.
Leading up to the reopening of FSE’s casino partners, the world’s largest single video screen, Viva Vision, will display a 144-hour countdown that will conclude at the exact moment gaming operations restart at 12:01 a.m. on June 4.
Adhering to the guidelines put forth by the Global Association for the Attractions Industry (IAPPA), SlotZilla zipline will also reopen in downtown Las Vegas on June 4 at 4 p.m.
As downtown Las Vegas prepares to reopen, FSE will continue to employ robust cleaning procedures designed to mitigate the spread of the virus based on guidance of Nevada Gov. Steve Sisolak and public health officials. To ensure the safety of visitors and employees, FSE will disinfect the pedestrian mall, parking garage and SlotZilla towers twice a day with environmentally friendly and highly effective products that are immediately safe for human contact.
“The health and well-being of our guests, tenants, resort partners and employees remain a top priority to Fremont Street Experience,” said Patrick Hughes, President and Chief Executive Officer of Fremont Street Experience. “Although experiences will be altered to adjust to this new normal, we are committed to reinvigorating downtown Las Vegas and helping make a positive impact in the community. We look forward to welcoming guests back to Fremont Street Experience soon.”
While many Strip hotels won’t be offering bar service at first, The Golden Tiki in nearby Chinatown will be ready June 5th to serve some of the best cocktails in the city. The Golden Tiki is an absolute must-do, so be sure to head over. Here’s their startup plan, naturally presented with whimsy and a dollop of “outrageous” courtesy of proprietor Branden Powers:
The Golden Tiki, Las Vegas’ world-renowned tiki bar experience, will reopen Friday June 5th from 5 p.m. to 2 a.m., Creator/Co-Owner Branden Powers announced today. They will open again Saturday, June 6th and Sunday, June 7th, close Mon-Tues and reopen again Wednesday, June 10th on a daily schedule all with the same hours, 5 p.m.- 2 a.m. (until further notice).
A limited number of patrons will be seated and served with heightened service–Reservations via the goldentiki.com website are very strongly suggested. Of course, the best safety and sanitation protocols will be followed at all times.
“Now that our capacity is smaller, we’re looking to use this opportunity to offer our fans a more exclusive-style Tiki experience,” said Powers. “We want to safely transport everyone to a faraway island where the only thing we have to fear is a cursed totem. Oh, and headhunters.”
Led by Head Bartender And Witchdoctor General Adam “Fauci” Rains, the Golden Tiki team will serve the full cocktail menu plus unannounced specials, as well a menu of tasty bites. This is not your grandfather’s pandemic party.
Branden Powers is also the mastermind behind downtown’s Evel Pie, an all-smiles Fremont Street pizza joint that reopened on May 28th.
My friends at Las Vegas Magazine just published a comprehensive list of what’s set to re-open. It includes restaurants, attractions, gaming, and much more. You can also visit the website of any particular Vegas destination to find out what plans your favorites have in place.
So at last, Sin City is back….sorta-kinda-maybe. If you’re ready and eager to “Vegas” again, then put on your party shoes and step through the Magic Curtain. Just remember to bring a face mask and an ample supply of hand sanitizer, okay?
The rebirth of Las Vegas was stillborn, and it’ll be years before this city is relevant again.
Update 8/16/20 – Well, here we are five months later and things are worse than they’ve ever been. Aside from the rollback of parking fees on the Strip, the corporations have learned ZERO about luring people back. There are still the exorbitant resort fees, $20 cocktails and nickel-and-diming practices.
Tourists have been hit with COVID-19 surcharges, mask and temperature-scan requirements, limited dining options, no live entertainment and darkened storefronts. Major casinos remain dark, thousands of staff members have been let go and even McCarran Airport has laid off almost a thousand employees.
Cirque du Soleil has filed for bankruptcy, Wynn has closed down Le Reve permanently, Human Nature tossed in the towel, and the Blue Man Group has been given their walking paper. I’d be hard-pressed to encourage people to visit Las Vegas for the foreseeable future. There’s nothing here that you can’t get elsewhere cheaper/faster/easier. If that sounds like a downer, of course it is. But if you were expecting rosy bullshit from a site named “Vegas Unfiltered”, you were mistaken.
The rebirth of Las Vegas was stillborn, and it’ll be years before this city is relevant again.
UPDATE 5/19/20 – It appears that SOMEBODY has been listening to all of us who have urged the major resort chains to make changes. MGM Resorts and Cosmopolitan have announced that they’re dropping parking fees. As VitalVegas.com reported, Caesars had no choice but to do the same. Unfortunately, nothing has been done about resort fees. In fact, Cosmopolitan will be raising theirs from $39 per day to $45.
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Venetian/Palazzo is slated to unlock their doors on June 1st. The giant resort has launched a program called “Share the LOVE” and they’re showing their appreciation with an offer geared towards essential workers. MGM and Westgate have publicized their sanitation protocols, which I’ve elaborated on here and here.
Sadly, there have been major layoffs during the interim, and some casinos have decided to label themselves as “Permanently Closed”, allowing for the termination of thousands of employees without recourse or compensation. Among them are The Palms, Fiesta Henderson, Texas Station and Rampart casinos (read more here).
So….it’s a mixed bag at this point. One victory. one stalemate…and plenty of casualties. But everything remains in flux, with major announcements arriving in my email nearly daily. As hotels ramp up their reopening plans, it is in your best interest as a customer to investigate the best deals, best prices and best overall plan before you decide to return to Sin City. Good luck and have fun…..we’re (kind of) back!
On March 17th, 2020, Governor Steve Sisolak shut down the City of Las Vegas, along with the rest of the state, for a minimum of thirty days. In order to slow the rampant spread of COVID-19 aka “Corona Virus”, all non-essential businesses were ordered to shutter. This included bars, hotels, casinos, indoor-dining restaurants, gyms, spas, salons, movie theaters, shows, most stores, parks, recreational attractions and much more.
Caesars Palace Forum Shops and Bellagio….both empty…
Thousands upon thousands of people are currently out of work (myself included). Very few are receiving compensation from their employers during this dark period, leaving homes and families at risk for multiple hardships. Can a town that’s already endured major drops in tourism due to 9/11, 2008’s economic collapse and the 10/1/17 massacre rebound from yet another cataclysm?
The party is over on Fremont Street…at least for the time being…
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An insider source requesting anonymity sent these astonishing photos…
Will the stuffed suits in powerful boardrooms learn from their own mistakes…ones that were already dragging our tourist industry downward? What can be done to lure people back…and will we see a return to the perception of Las Vegas as a value destination? One can only hope.
A darkened Wynn/Encore offers hope to the remaining few passers-by…
The days leading up to the Governor’s declaration were filled with unbearable tension. Grocery store shelves were plundered as major Strip productions shuttered one by one. Next came the closing of buffets and restaurants, then entire hotels and casinos. Working parents suddenly had to figure out what to do with their children when all schools closed down this week.
Town Square near McCarran Airport is a ghost town…
As in other cities around the world, mundane activities like getting a haircut or meeting friends for lunch are no longer part of our lives. Everything has changed in just a matter of days. Once it became clear that this was our new normal, a friend and I entered “survival mode”. I was just laid off from two regular writing gigs (supposedly temporarily, but who knows?) and he needed a place to live, so now I have someone to share expenses with…and lean on at the same time.
Having resided for 14 years in hurricane-prone South Florida, this writer was used to disaster preparation as a routine activity. Stock the pantry, refill prescriptions, get extra pet food and litter, withdraw cash from the ATM, gas up the vehicles and charge everything that uses a battery. Then comes more drastic steps like buying plywood to board up the windows, checking/replacing fire extinguishers and having weapons on hand in case violence ensues.
All of this may sound drastic or even dramatic, but let’s face it…if people trample each other for a TV on Black Friday, what would they do when food and supplies run out? The answer isn’t an easy one.
Despite the seriousness of the situation, many have been working hard to maintain hope…and a sense of humor. Facebook has been a great outlet for people to offer assistance, share their talents and keep each others’ spirits high. Cirque du Soleil performer Alberto Del Campo (read about him HERE) is hosting free online pole fitness classes.
Sing along with Mak and the Cheese – You Can’t Spell ‘Virus’ Without ‘Us’
Talented spouses MaKenzie Fly (Sex Tips) and Colin Cahill (Atomic Saloon Show) have created “Mak and The Cheese” a Facebook page featuring witty songs and skits inspired by the “virus hiatus.” And yours truly hosted a “Sexy Apocalypse Party” at Palms Place, where shirts were optional (this is Sin City, after all).
As we locals ride out the long month ahead in our own unique ways, it’s clear that we’ll come out on the other side as very changed people. Thousands will undoubtedly remain unemployed. Homes will be lost and crime rates will rise. Many businesses will most certainly close for good.
The Bronx Wanderers toast their final performance…for now…
Entertainment offerings may no longer be the flashy, expensive productions (like Cirque du Soleil’s R.U.N) that have recently racked up millions in losses. Virgin Hotel (the former Hard Rock) and Allegiant Stadium completion dates will be pushed back. And you can forget about Resorts World and Fontainebleu/The Drew opening any time soon….yet again.
The Governor’s announcement was like licking the stamp on a death notice that was waiting to be mailed. Las Vegas has been struggling for quite some time, mostly due to poor decisions that have turned an inexpensive, beloved retreat into a tourist-gouging cesspool of greed. The bigger the city has grown, the less forward-thinking it has become. What we as citizens saw and heard tonight will forever be embedded in our minds. But can we say the same about the big-company execs who are directing the city’s future?
After the news conference, my new roomie and I gathered our wits and headed to the Strip to absorb the shocking reality of it all. What we witnessed were empty sidewalks, abandoned massive resorts, and shuttered storefronts. The world-famous Bellagio Fountains were dark, as was the Mirage volcano and the boardwalk along Treasure Island. Gone were the endless lines of taxis waiting to pick up tourists.
Overhead, pedestrian walkways were void of people, and the outdoor escalators at each major intersection went silently up and down with nary a soul to ride them. Amusingly, they all seemed to be working for a change, now that there was nobody to use them. If you were looking for the company of others, all you had to do was head for the nearest dispensary, where people encircled the buildings, hoping to get their stash before mandatory shutdowns went into effect.
Lines at marijuana dispensaries stretched around the block…
“Visit Las Vegas” is airing nationwide TV promising a bigger, better Vegas…
Now that we’ve witnessed that fall of Las Vegas, where do we go from here? As I said, it will most likely be a very different place…but will it be better? Maybe the “new normal” will yield smaller-scale ideas, where charming lounge-style acts push multi-million-dollar headliner residencies out of the way.
Terminal 1 at McCarran International Airport 3/18/20, 10am
Perhaps we’ll see a resurgence in gaming, bolstered by better odds than visitors can get at their local casinos. And if we’re lucky, quality service by smiling human beings will shove out main offender MGM Resort‘s move toward automation and self-service. If I’m paying $50 for a buffet, is it too much to ask for an actual person to refill my iced tea?
Found on my Facebook feed…
What Las Vegas REALLY needs is to learn a hard, definitive lesson from this punch to the stomach. Hotels must send parking charges out into the desert, never to return. People are sick of looking at their restaurant/bar tab and finding a laundry list of bogus service charges and taxes added onto their already-expensive bill. And when a hotel advertisement says “Stay here for $___”, that better be the actual rate. We’re done with $45 resort fees. Stop it…right now!
There are only so many times that a city built on tourism can bounce back from major disasters. Las Vegas has survived at least three of them in the past two decades. If the corporations that run this city don’t push the “restart” button and bring back what made this city successful for decades, then maybe it doesn’t deserve to recover at all. Right now, the only thing we all share is hope for a better tomorrow.
Click HERE to read this article’s companion piece: “Is Sin City Determined to Drive You Away?”
Photos: Sam Novak, Bobby Watson, Kevin Janison, Marianne LeMoine Phoenix, Greg C., Bill Chenowith, Vin A., Andrew Hill. Special thanks to Richard Lindblom.
Sin City’s biggest player announces steps to welcome back guests…
Can you smell that in the air? It’s still pretty faint, but very distinct. It’s the fragrance of hope, something that Las Vegas desperately needs. The aromas of bleach, peroxide, and other disinfectants are coming to your hotel-casino, and you’d better get used to them if you want to stay and play.
It’s hard to believe, but today marks the third consecutive day that I can publish good news. On Sunday I told you about Westgate CARES, a nationwide protocol in which the Orlando-based resort company shared their research and programs freely with the hospitality industry. Then yesterday came news of the reopening of Esther’s Kitchen, spearheading a wave of similar announcements.
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Vegas Unfiltered Blog reader “Dolores” had a question about Sunday’s piece, for which I had no answer. But today I offer a converse response regarding MGM Resorts‘ measures to address sanitation and operational procedure changes. Here it is as presented courtesy of Jenn Smulo of Kirvin Doak, the Vegas-based public relations firm that represents MGM Resorts, Westgate Las Vegas, Cirque du Soleil, and several charities in the valley.
(May 12, 2020) – MGM Resorts International (NYSE: MGM) today released a report outlining the comprehensive health and safety protocols the company is implementing prior to re-opening its domestic properties and resorts which were temporarily closed in March due to the COVID-19 pandemic. The report details MGM Resorts’ “Seven-Point Safety Plan” – a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to deter the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full report can be found HERE.
“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle. “Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC), and government officials and regulators as we evolve these protocols based on the latest information.”
EXPERT GUIDANCE
MGM Resorts Lead Health and Safety Advisor: Dr. Shannon Magari, Vice President of Health Sciences for Colden Corporation
MGM Resorts is working with Dr. Shannon Magari, ScD, MPH, MS as its lead health and safety advisor for this process. Dr. Magari is the Vice President of Health Sciences for Colden Corporation, an occupational health, safety and environmental firm. Dr. Magari obtained her Master of Science from the Thayer School of Engineering at Dartmouth College and received her doctoral training and served as a postdoctoral research fellow at the Harvard School of Public Health – specializing in Occupational Epidemiology.
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OVERVIEW: MGM RESORTS’ SEVEN-POINT SAFETY PLAN
The full report, including detailed protocols, procedures and operational enhancements can be found HERE.
These protocols and procedures focus on balancing the customer service guests have come to expect from MGM Resorts with the urgent need to apply knowledge about COVID-19 and adapt environments accordingly. This plan is being implemented at MGM Resorts’ properties throughout the United States, with additions and changes being made based on local jurisdictions.
MGM Resorts’ Seven-Point Safety Plan is as follows:
Screening, Temperature Checks and Employee Training: MGM Resorts has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides or cares for someone who has recently been diagnosed with the virus. Employees are currently and will continue to go through temperature checks before entering properties.
Guests will be asked to abide by a similar self-screening protocol prior to arriving and during their stay. Guests who have reason to believe they may have been exposed to the virus are strongly urged to follow CDC guidelines for self-quarantine and not travel. We will look forward to welcoming those guests once the self-quarantine period is complete.
Mandatory Masks and Personal Protective Equipment (PPE): All MGM Resorts employees will be provided and required to wear an approved mask when on our properties. We will also strongly encourage guests to wear masks in public areas and offer masks to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas. Additional categories of employees required to wear PPE will be identified by medical experts.
Drink service: We will ask guests to minimize the amount of time masks are removed when drinking on the casino floor.
Eating: We will ask guests to refrain from eating on the casino floor to minimize the amount of time masks are removed.
Physical Distancing: Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout MGM Resorts properties. From time-to-time, six-foot distancing will be challenging – and in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or eye protection for employees. Plexiglass barriers will be installed in areas throughout casinos and lobbies, where appropriate, for the safety of guests and employees. Signage will be installed throughout properties to guide employees and guests on how to safely practice physical distancing.
Handwashing and Enhanced Sanitization: Prior to property closures in March, MGM Resorts implemented increased and enhanced routine cleaning, based on CDC guidelines, with a focus on high-touch surfaces in common areas. We will continue using proven cleaning products in accordance with EPA guidelines for coronaviruses, bacteria and other infectious pathogens. Electrostatic sprayers will be used in many large areas to allow us to apply disinfectant more efficiently.
In addition, custom-built handwashing stations with soap and water, along with hand-sanitizing stations, will be readily available in high-traffic areas and with a visible presence. Signage will be installed to guide and remind employees and guests of the importance of proper handwashing protocols.
Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality: MGM Resorts has always placed a high priority on air quality for our guests and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.
As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.
Incident Response Protocols: MGM Resorts has protocols in place aimed at reducing the chance infection will spread. In the unfortunate event a guest or employee tests positive for the virus, we will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual. MGM Resorts has medical and security personnel on staff to respond quickly in the event of an incident.
Digital Innovations: MGM Resorts is reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests that eliminates or reduces the need for waiting in line.
Contactless Check-In: Guests will have the ability to complete the check-in process entirely themselves through the MGM Resorts mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders. Employees will be available for guests who prefer check-in without using their mobile device, while still maintaining a line-reduced environment.
Food & Beverage: Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.
Do you know of any positive actions being taken by Vegas-centric corporations related to the pandemic shutdown? Feel free to tell us about it in the “COMMENTS” section or drop me an email – Sam@VegasUnfiltered.blog. Be safe. Be smart. Be strong – Sam Novak
VEGAS UNFILTERED BLOG by Sam Novak 