Hotel-casinos unveil post-COVID dates and plans…
Well, you’ve stuck with us through the rough times. Now will be you ready to return? That’s the question that all of us in Las Vegas are asking. Governor Steve Sisolak has given approval for casino hotels to return on June 4th, and the floodgate of information is open!
We’re snapping off the padlocks and sweeping the red carpet to welcome Vegas lovers back to the Strip, Downtown and surrounding areas. The changes will be many, and ramping up will be gradual. For now, only three MGM Resorts properties will be opening on June 4th. But that’s okay, as this will be a litmus test to gauge customer demand and determine a timeline for moving forward.
Here’s the official MGM Resorts announcement in all it’s carefully-worded glory. It provides complete details on the “new normal” that you’re probably already sick of hearing about (sorry, not sorry).
(Las Vegas – May 27, 2020) — MGM Resorts International (NYSE: MGM) (“MGM Resorts”) announced its planned June 4 reopening of Bellagio, New York-New York, MGM Grand Las Vegas and The Signature, following the closure earlier this year of all of its U.S. properties amidst the coronavirus crisis. At opening, amenities at all properties will be limited. As demand for the destination builds, additional venues within these resorts will open and other MGM Resorts properties on The Strip will reopen.
“Our hearts go out to everyone in the communities where we operate, and around the world, who has been personally impacted during this time of crisis,” said Bill Hornbuckle, MGM Resorts’ Acting CEO and President. “As we plan for these openings, the health and safety of our guests and employees is at the forefront of all we do. Getting many of our employees back to work and welcoming guests through our doors once again will allow us to do what we do best – entertain. The team is ready and we can’t wait.”
Health & Safety
MGM Resorts recently released its comprehensive “Seven-Point Safety Plan,” a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to mitigate the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full plan can be reviewed at mgmresorts.com. We will continue to evaluate and evolve our safety protocols. Key initiatives include:
- Employee screening, temperature checks and COVID-19 specific training
- COVID-19 testing offered for employees as they return to work in partnership with the local medical community
- Employees will be required to wear masks; Guests are strongly encouraged to wear masks, and in some settings where physical distancing is more difficult and/or barriers do not exist, will be required to do so. Examples of where masks will be required include salons, certain table games where physical barriers are not in place and elevators, if riding with guests outside of their travel group. Masks will be provided, free of charge
- A physical distancing policy will be implemented, with floor guides serving as reminders
- For areas where physical distancing presents challenges, plexiglass barriers will be installed, or other measures will be used to reduce risks
- Standalone handwashing stations designed by MGM Resorts conveniently located on casino floors
- Contactless Check-In through the MGM Resorts App will allow hotel guests to go through the check-in process on their personal devices, minimizing interactions
- Guestroom Attendants will wear masks and gloves while cleaning each room and will change gloves between guestrooms
- In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers will be utilized in many large public spaces so that disinfectant is applied efficiently
- Digital menus will be available to view on personal mobile devices via QR codes in the company’s food and beverage outlets
- To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready
- MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. We ask that if a guest tests positive after visiting one of our properties, they alert us through a special email address (firstname.lastname@example.org). We will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.
For a full listing of amenities that will be available at each resort, please visit mgmresorts.com. Complimentary self-parking will be available for guests; valet parking will not be operational at this time.
A glimpse at what guests can expect:
Bellagio’s Conservatory will open with a beautiful new Japanese Spring Garden display called “Japan Journey: Magic of Kansai”. The resort’s iconic fountains will once again come to life. Food & Beverage amenities will include a variety of lounges such as Petrossian Bar, featuring its signature pianist as well as casual and fine-dining restaurants like Prime and Lago. The Mayfair Supper Club, which opened only a few months ago to rave reviews, will also reopen its doors. The lush pool will open with a selection of cabanas available. The Salon and Fitness Center also will be available.
In addition to a variety of bars and dining offerings including the lively Tom’s Urban, New York-New York guests can enjoy the highly popular Big Apple Roller Coaster and Big Apple Arcade, as well as Hershey’s Chocolate World. Just in time for celebrating summer, the pool will open with a selection of cabanas available. The property’s Fitness Center will be available to hotel guests. Many of the venues at the adjacent Park are slated to open, as well.
MGM Grand and The Signature
MGM Grand, known for its dynamic mix of offerings, will open a number of bars and lounges as well as casual and fine-dining venues including Craftsteak and Wolfgang Puck Bar & Grill. A selection of cabanas will be available alongside a portion of the resort’s exciting pool environment. The Salon and Fitness Center will be available to hotel guests. The Signature at MGM Grand also will open with a variety of its amenities available.
Days and hours of operation at all venues will vary. For a full list of offerings, and to make reservations, please visit mgmresorts.com.
Caesars Entertainment is going a little more conservative than MGM, with only Flamingo and Caesars Palace slated to reopen at first:
We are ecstatic to announce that we will begin the re-opening of the Fabulous Flamingo on Thurs, June 4. We will offer lodging, dining options, access to GO Pool at the Flamingo Hotel and Casino and the Beach Club pool, as well as slot machines & table games in accordance with physical distancing guidelines.
We are pleased to announce that we will begin re-opening the Palace on Thursday, June 4. We are happy to offer lodging, dining options, access to the Garden of the Gods pools, as well as slot machines & table games in accordance with physical distancing guidelines.
Fees for paid self-parking will be suspended. For more information on the Company’s health and safety protocols, visit: Caesars.com/health.
Westgate Las Vegas has set a date of June 18th for their return, but that will quite likely be moved up with everyone else doing June 4th. Click here for updated information via their own reservation site. I already unveiled the historic resort’s extensive care protocols in this piece and am currently in Florida to witness their procedures in action. I’ll tell you all about that in an upcoming series that was announced here.
Nearby Sahara is accepting reservations for stays beginning June 4th. They’ve also released a formal COVID-19 operations plan, as seen here:
(May 21, 2020) – SAHARA Las Vegas today released a comprehensive outline of health and safety protocols under the resort’s SAHARA Cares program that will be implemented upon re-opening following the government-mandated closure of the property on March 17 due to the COVID-19 pandemic. The outline details enhancements to the resort’s rigorous sanitation protocols along with new social distance considerations. SAHARA Las Vegas collaborated with experts to establish hundreds of additional practices to minimize risk for guests and team members. A full overview of the SAHARA Cares program may be found at SAHARALasVegas.com/SAHARACares/.“The health and safety of our guests and team members is our number one priority,” said Paul Hobson, SAHARA Las Vegas Senior Vice President and General Manager. “In addition to the enhanced cleaning practices, we have developed new service initiatives designed with the wellbeing of our guests in mind. We recognize the ongoing need to stay informed regarding the latest recommended protocols and resources to deter the spread of the virus. We are committed to ensuring both our guests and team members can feel safe when they come to our resort.”SAHARA Las Vegas continues to follow the orders of Nevada Governor Steve Sisolak. Resort leadership anticipate a phased approach to re-opening and look forward to welcoming back team members and guests as soon as it is recommended to do so.
(May 27, 2020) – The Cosmopolitan of Las Vegas reopens its doors to the public on June 4 at 10 a.m. PST. Following Nevada Governor Steve Sisolak’s directive on May 26 permitting gaming properties to return to business on June 4, and upon receiving approval from the Nevada Gaming Control Board, The Cosmopolitan prepares to welcome guests back to the luxury casino-resort. As health and safety remain a top priority, The Cosmopolitan has implemented strict guidelines that meet or exceed the standards set by local, state and federal authorities.
“In the past ten years, we have had the privilege of creating environments that house lasting memories for many. And while our world has changed, our commitment to the wellbeing of our guests, CoStars [Cosmopolitan employees] and community remains. As we all acclimate to this new normal, we know the travel experience our guests have grown accustomed to will be altered. However, we are committed to delivering the exceptional service, energy and dedication that our CoStars provide and our guests seek. We look forward to welcoming our guests back to the resort soon.” – William P. McBeath, President & Chief Executive Officer of The Cosmopolitan of Las Vegas
Health & Safety Standards
Under the guidance of health and safety professionals, The Cosmopolitan created a comprehensive, internal plan, The Cosmopolitan Commitment, which builds upon existing health and safety procedures and addresses new operational and reporting processes. An extensive range of enhancements, including advanced cleaning and sanitization protocols, have been implemented resort-wide. Measures include dedicated CoStar training, social distancing guidelines, non-invasive temperature screenings, floorplan and furniture reconfiguration, signage installations, in-room sanitization amenity for guests and more.
Additional offerings that further support health and safety efforts:
· A standout feature provided to guests can be found in the resort’s distinct room design. More than 70% of the 3,033 guest rooms at The Cosmopolitan feature open-air access from a private terrace. Guests who book a room with a terrace can easily step outside for fresh air at any time during their stay.
· The Cosmopolitan’s chat bot and 24/7 digital concierge, Rose, provides contactless guest service and resort information through a guest’s personal cellular device. With a text to Rose, guests can get assistance ordering room service, requesting housekeeping services, making restaurant reservations, and have a direct connection to concierge, guest services, hotel room check-out and more.
· Additionally, QR (Quick Response) codes will be utilized at various bars and restaurants as a touchless option for guests to view menus. QR codes will be introduced to additional areas throughout the resort in the coming weeks.
Further details for guests and visitors can be found on The Cosmopolitan’s Health & Sanitization webpage.
The Cosmopolitan will reopen with a multi-phased approach. Hotel reservations and an initial set of venues and amenities will open with the resort followed by a slow reintroduction of additional outlets in the coming months. Reservation dates are now open for booking and a curated summer promotion is available on the Offers page of the resort’s website. Additionally, The Cosmopolitan will waive paid self-parking for all guests. Valet parking will continue to remain complimentary for hotel guests as previously offered.
The following venues and amenities will be available for guests beginning June 4. Additional information, including instruction for making a reservation and hours of operation, can be found on The Cosmopolitan’s website.
· Restaurants: The majority of The Cosmopolitan’s Restaurant Collection will open with the resort. This includes: Beauty & Essex, Blue Ribbon, Block 16 Urban Food Hall (including District: Donuts. Sliders. Brew., Tekka Bar, Hattie B’s, Lardo and Pok Pok Wing), China Poblano, Eggslut, Estiatorio Milos, Jaleo, Holsteins, Milk Bar, Overlook Grill, Scarpetta, Starbucks, STK, The Henry, The Juice Standard, The Pizzeria and Zuma.
· Bars & Lounges: The Chandelier, Vesper Bar, CliQue Bar & Lounge and Race & Sports Book Bar will open with the resort.
· Gaming: The casino floor, high limit rooms and the Race & Sports Book will be available for guests at the time of reopening.
· Spa, Salon & Fitness: Sahra Spa, Salon & Hammam will open daily. The Boulevard and The Chelsea tower fitness centers as well as the outdoor tennis courts will also be open and accessible to hotel guests.
· Pools: The Boulevard Pool will open with the resort, with appropriately spaced lounge chairs, daybeds and cabanas, with dedicated cocktail service, available for guests.
· Retail: A variety of retail shops will open with the resort.
Venues pertaining to entertainment, nightlife or spa remain closed for the time being. Updates and additional venue openings with hours of operation can be found on the Travel Updates page on The Cosmopolitan’s website.
The Cosmopolitan is dedicated to serving the local community through a variety of initiatives, now more than ever in an effort to give-back to first responders and local charities in need.
· Honoring First Responders: The Cosmopolitan honors first responders who have been at the frontlines of the COVID-19 crisis with 25% off room bookings now through the end of the year. First responders can book their room reservation by calling 800-435-0005.
· The Giving Module: The resort continues its efforts through the Giving Module program, which provides guests with the option to donate change from their slot play winnings to a local charity organization. Beginning in June, charitable beneficiaries include HELP of Southern Nevada, Goodie Two Shoes, American Heart Association and Veterans Village. These are in addition to a local non-profit organization benefiting first responders, which will be announced in the coming weeks. In further support of the selected charities, The Cosmopolitan matches up to $10,000 of all donations each quarter. Organizations interested in benefiting from The Cosmopolitan’s Giving Module program should reach out directly to GivingModuleProduct@everi.com to be considered.
My in-box continues to be flooded with similar announcements as I prepare to publish this piece, but you’re getting the gist of all of them. Clearly, major hotel casinos have been spending their down time reworking the system and waiting for an all-clear. Even the so-called “locals casinos” have sent out their plans. This one is from Boyd Gaming, parent company to The Orleans and several locations at Fremont Street:
Boyd Gaming Corporation today announced plans to resume operations at nine of its Nevada properties on Thursday, June 4, pending receipt of final regulatory approvals: The Orleans, Gold Coast, Suncoast, Aliante, Cannery, Sam’s Town, Fremont, California and Jokers Wild.
“We are excited for the opportunity to resume operations in our home state of Nevada,” said Keith Smith, President and Chief Executive Officer of Boyd Gaming. “By the first week of June, we look forward to having 19 of our 29 properties across the country back in operation, and we are optimistic that we will be able to reopen most of our remaining properties by the end of June. As we continue to return to business, we will remain diligent in protecting the health and safety of every person who comes through our doors, following strict safety protocols that meet the highest standards set by federal, state and local officials.”
Upon reopening, all of Boyd Gaming’s Nevada properties will operate with limited amenities and capacity restrictions in compliance with state and local requirements. Specific amenities and restrictions include:
Food Outlets: All properties will have select dining options open with varied hours. All buffets will remain closed at this time.
Casino Bars: All properties will have select casino bars open with varied hours.
· All properties will have slots and video poker available 24/7, following social distancing requirements.
· Table games will be available at Aliante, Cannery, the Cal, Fremont, Gold Coast, Suncoast, Sam’s Town and The Orleans with varied hours. Seating will be limited in accordance with social distancing requirements.
· The Orleans will offer poker with select hours. Seating at each table will be limited.
· Aliante, Gold Coast, Sam’s Town and Suncoast will offer Bingo with varied hours.
· Sports books will be open at Aliante, Cannery, Fremont, Gold Coast, Sam’s Town, Suncoast and The Orleans with varied hours.
· Fremont will offer valet services. Valet will be closed at all other properties.
· Pools at Aliante and The Orleans will open with varied hours.
· Bowling will be available at Gold Coast, Sam’s Town, Suncoast and The Orleans with varied hours.
· Gift shops will be open at properties that offer this amenity.
· All movie theaters, showrooms, fitness centers and spas will remain closed during the initial reopening phase.
Details on individual amenity, restaurant and gaming openings/closures along with hours of operations can be found on the website for each property.
Additionally, all Boyd Gaming properties will practice “Boyd Clean,” a set of comprehensive protocols aimed at protecting the health and safety of our team members and guests. These protocols include:
· Mandatory face coverings and temperature checks for all team members;
· Social distancing requirements and capacity restrictions across all customer and team member areas, including casino floors and restaurants;
· Enhanced cleaning and sanitation of all high-touch surfaces, including door handles, gaming machines, table games, handrails and elevator buttons;
· Increased placement of hand sanitizer dispensers throughout our properties;
· Required training for all team members on our safety protocols.
For additional information on the Boyd Clean initiative, visit http://www.boydgaming.com/boyd-clean.
Three of Boyd Gaming’s southern Nevada properties – Eastside Cannery, Eldorado and Main Street Station – remain closed during the initial reopening phase. While the Gold Coast will reopen its casino and some restaurants on June 4, the Gold Cost hotel will remain closed at the present time.
Plenty of other Downtown hotel-casinos like Plaza and Downtown Grand are set for a June 4th restart. The Fremont Street Experience removes the barricades one day earlier, June 3rd at 9am. Here’s their official announcement:
LAS VEGAS – Fremont Street Experience (FSE) announced today they will reopen the pedestrian mall and access to adjacent hotel casinos and retail stores when they reopen on June 3 at 9 a.m.
Leading up to the reopening of FSE’s casino partners, the world’s largest single video screen, Viva Vision, will display a 144-hour countdown that will conclude at the exact moment gaming operations restart at 12:01 a.m. on June 4.
Adhering to the guidelines put forth by the Global Association for the Attractions Industry (IAPPA), SlotZilla zipline will also reopen in downtown Las Vegas on June 4 at 4 p.m.
As downtown Las Vegas prepares to reopen, FSE will continue to employ robust cleaning procedures designed to mitigate the spread of the virus based on guidance of Nevada Gov. Steve Sisolak and public health officials. To ensure the safety of visitors and employees, FSE will disinfect the pedestrian mall, parking garage and SlotZilla towers twice a day with environmentally friendly and highly effective products that are immediately safe for human contact.
“The health and well-being of our guests, tenants, resort partners and employees remain a top priority to Fremont Street Experience,” said Patrick Hughes, President and Chief Executive Officer of Fremont Street Experience. “Although experiences will be altered to adjust to this new normal, we are committed to reinvigorating downtown Las Vegas and helping make a positive impact in the community. We look forward to welcoming guests back to Fremont Street Experience soon.”
While many Strip hotels won’t be offering bar service at first, The Golden Tiki in nearby Chinatown will be ready June 5th to serve some of the best cocktails in the city. The Golden Tiki is an absolute must-do, so be sure to head over. Here’s their startup plan, naturally presented with whimsy and a dollop of “outrageous” courtesy of proprietor Branden Powers:
The Golden Tiki, Las Vegas’ world-renowned tiki bar experience, will reopen Friday June 5th from 5 p.m. to 2 a.m., Creator/Co-Owner Branden Powers announced today. They will open again Saturday, June 6th and Sunday, June 7th, close Mon-Tues and reopen again Wednesday, June 10th on a daily schedule all with the same hours, 5 p.m.- 2 a.m. (until further notice).
A limited number of patrons will be seated and served with heightened service–Reservations via the goldentiki.com website are very strongly suggested. Of course, the best safety and sanitation protocols will be followed at all times.
“Now that our capacity is smaller, we’re looking to use this opportunity to offer our fans a more exclusive-style Tiki experience,” said Powers. “We want to safely transport everyone to a faraway island where the only thing we have to fear is a cursed totem. Oh, and headhunters.”
Led by Head Bartender And Witchdoctor General Adam “Fauci” Rains, the Golden Tiki team will serve the full cocktail menu plus unannounced specials, as well a menu of tasty bites. This is not your grandfather’s pandemic party.
Branden Powers is also the mastermind behind downtown’s Evel Pie, an all-smiles Fremont Street pizza joint that reopened on May 28th.
My friends at Las Vegas Magazine just published a comprehensive list of what’s set to re-open. It includes restaurants, attractions, gaming, and much more. You can also visit the website of any particular Vegas destination to find out what plans your favorites have in place.
So at last, Sin City is back….sorta-kinda-maybe. If you’re ready and eager to “Vegas” again, then put on your party shoes and step through the Magic Curtain. Just remember to bring a face mask and an ample supply of hand sanitizer, okay?
Banner photo: Mike Hammer Comedy Magic